b6032 wk4 assignment ranju lewis

Assignment 2: Case Study—Training Assessment

Training assessment is an important task for HR personnel. Use the  Argosy University online library and textbooks to read about training  assessments.

Then, consider the following scenario:

You have recently been appointed as a training manager for the  southeast region of a major supermarket chain in the U.S. Your territory  includes 15 retail stores. Your responsibility involves working  directly with store managers and other stakeholders to develop training  solutions to meet specific needs of employees in various stores. This  includes, but is not limited to, performing needs assessments,  determining appropriate instructional design and training delivery  methods, as well as implementing and evaluating training initiatives.
Three of the stores in your territory have missed sales goals for the  last two quarters. All three stores have received low customer  satisfaction scores and are experiencing increased employee turnover  rates. The high employee turnover has resulted in the store managers  hiring many new and relatively inexperienced sales associates, which  further contributes to the problem.
The senior management team of the supermarket chain believes that  training and development may help decrease employee turnover and  increase customer satisfaction. You have been asked to assess training  needs and develop a proposal to address the situation in these three  stores.
 

Instructions:

Use scholarly resources and your learning, address the following:

1. Identify, using simple heuristics, the indicators that show that the  specific problems experienced by the three stores can be resolved  through training.
2. Design a needs assessment plan and identify three specific training  initiatives you would recommend for these employees. Include the  expected outcomes for the three training initiatives in your proposal.
3. Select one of the specific training initiatives you identified and  develop a budget of projected costs to implement this initiative.

Write a seven-to-nine-page training proposal in Word format. Apply APA standards to citation of sources.