B430 wk4 d1

 "Goods and Service Design" Please respond to the following:

• Examine some of the steps that are involved in  designing goods and services. Select two services or two products that  are currently on the market. Use Compare and contrast each step, and determine the similarities and  areas where they differ.
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• Suggest at least  two changes to specific areas of the process design phase that may lead  to improvement in operations. Provide a rationale to support your  suggestion.