Assignment Create a Lean Canvas

The Department of Insurance is an  agency of Pennsylvania state government. One of the department’s  functions is to review, approve, and issue licenses to insurance agents  and to approve new types of insurance products that can be offered to  consumers.  The mission of the Bureau of Licensing is –

To license producers and provide extraordinary customer support.  

 The Secretary of the department  is not satisfied with the bureau’s operations which include such tasks  as processing applications and fees (review and entry of forms),  responding to inquiries, contacts with other entities, issuing a license  and related documentation, and having a satisfied customer. The  Secretary wants to see improvements in decreasing licensing processing  time, increasing licensing accountability to stakeholders, equalizing  workload within the bureau, enhancing customer service, decreasing  customer phone calls, decreasing legislative correspondence and calls,  reducing overtime, and decreasing work backlogs.            

 You are tasked by the Secretary to create the needed changes to  enable the Bureau of work in a more Lean  fashion.  You quickly realize  this will not be easy.  You decide your first step is to create a Lean  Canvas.  In this assignment you are to create a Lean Canvas for this  effort.  You are to create the canvas – include each of the key elements  associated with a Lean Canvas and describe how you will address each  one.