Assignment and Rooming

-Imagine a guest or guests with personal traits / attributes that may provide an extreme challenge during the room assignment process. Describe the guest(s) and the steps you would take to accommodate him/her/them. Please be as creative as you like. 

-Imagine an upscale hotel without bell persons. Recommend practices that would deliver the same basic services of the bell person (both to the customer and to the hotel), but without the bell person. Please be as creative as you like.