Assignment 3

Due in Week 3 and worth 30 points

Touring a Process. Select a place of your choice (e.g. supermarket, doctor’s office, library, Post Office, department store, etc.) and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Include these items:

1. Company visited
2. Process observed
3. SIPOC elements
4. Process measurements
5. Process management systems used