Assignment

https://www.bostonglobe.com/business/2016/05/16/partners-healthcare-new-computer-challenges-some-doctors-nurses/1I4QsWGjCJ97xFmUbcDbaJ/story.html

Questions: 

1. What could Partners have done differently? Perhaps they did not anticipate all the organizational impacts of implementing a new information system? Perhaps they did not go far enough in their plans for training and process redesign?

2. Certainly Partners IT organization, being one of the best in the field, thought about implementation before rolling out EPIC. What would you expect to see in their implementation plans? Where do you think they likely failed?

3. Doctors are having trouble with EPIC. Some say it is slowing them down. Others are so frustrated with the way their 'new' job works with EPIC (and the way their relationship with their patients changed) that they quit. If you were advising the CEO of Partners on how to move forward to keep the Drs., Nurses, and other clinicians happy, what would you recommend?