as discussed

Select one agency that employs a CRM program.

Research how this agency employed a CRM program in a similar or different way than was identified in the aviation article from Week 2.

Write a 1,400- to 1,750-word paper in which you provide evidence of how this CRM program was implemented. Include the following in your response:

• Distinguish between various team concepts as they relate to performance during and after this training program.
• Explain the difference between leaders and managers, as well as the influence and power they may have on the success of this program.
• Evaluate at least two theories of leadership and the role that leaders utilizing these theories play in facilitating this program.
• Analyze the general effects on the organization that may result from this program, referencing the concepts of organizational development and various organizational theories.