Applied Sciences Benchmark Risk Management Assignment & Transitional Care Scenario

TRANSITIONAL CARE Scenario

Type of Care Provided Transitional Care is a moderate to long term facility that focuses on therapy, wound care, and medical management of chronic diseases. Individuals within transitional care can range from low need or minimal care to individuals who are total care patients need 24 hour nursing assistance. These facilities are often known as Long Term Care, Skilled Nursing Facility or Subacute Rehab.

Scenario As the Director of Human Resources at a transitional health care organization, you are charged with the overall administration of over 700 health care professional employees. This transitional health care orga- nization is currently celebrating its 40th year in the community and serves as a model organization envied by local competitors. As the Director of Human Resources, you are responsible for hiring, orientation, training and development, compensation and benefits, and employee relations. Given the long existence of the organization, there have been many instances where management has been tasked with creating or modifying the company personnel policies and procedures.

You have recently met with the CEO regarding some topics related to human resources, including the concern that the facility is experiencing some complaints regarding management, especially in the area of employee-related adverse actions. Some employees complain that they are being unfairly singled out for corrective actions and progressive discipline. They claim that current policies are being unfairly ad- ministered and some of the policies are out of date. Additionally, there have been too many medication errors and harmful patient treatments by the nursing staff that have resulted in nursing management creating new policies and procedures in an effort to fix immediate issues.

The CEO has directed you to resolve these issues. Given the above scenario, respond to each question with and include references to support your proposed solution.

Question 1

What are some methods or practices to rationally and effectively discuss issues and resolve conflict? (What would your plan be to determine if the undesired patient outcomes are related to policy, related to procedure, or related to some other issue? (Current policies are unfair and out of date and medication errors)

Question 2 What are the differences between the Personnel Policy Manual and the Employee Guide?

Question 3

How do you plan to create procedures from policies? What kind of tools would you use to create procedures? How do you determine if each manager is up to date with the policies and procedures?

Question 4 How often should policies and procedures be updated? Who performs the updates to policies and procedures?

Transitional Care Application - Rubric Total 50 points

Criterion 1. 1: Unsatisfactory 2. 2: Less Than

Satisfactory 3. 3: Satisfactory 4. 4: Good 5. 5: Excellent

Critical Thinking:

Demonstrate the ability to

utilize appropriate

resources for decision

making.

Critical Thinking:

Demonstrate the ability to

utilize appropriate resources

for decision making.

0 points

Student does not utilize

appropriate resources for

decision making. Solution is

inappropriate and lacks

rationale.

11.38 points

Student partially utilizes

appropriate resources for

decision making. Student

proposes an appropriate

solution, but significant

rationale is needed.

13.13 points

Student utilizes appropriate

resources for decision

making. Student proposes an

appropriate solution in the

form of a summary.

Moderate details are needed

in recognizing implications

for all parties involved, and in

supporting rationale.

14.88 points

Student significantly utilizes

resources for decision

making. Minor details are

needed in recognizing

implications for all parties

involved, and in supporting

rationale.

17.5 points

Student completely utilizes

resources for decision

making. Student proposes an

appropriate solution

supported with detailed

rationale.

Rationale

Rationale: Provide

justification for decisions and

action plans, including

appropriate ethical

considerations.

0 points

Student does not provide any

justification for decisions and

action plans, including

appropriate ethical

considerations.

9.75 points

Student provides partial

justification for decisions and

action plans, including

appropriate ethical

considerations.

11.25 points

Student provides appropriate

justification for decisions and

action plans, including

appropriate ethical

considerations.

12.75 points

Student provides significant

justification for decisions and

action plans, including

appropriate ethical

considerations.

15 points

Student provides complete

justification for decisions and

action plans, including

appropriate ethical

considerations.

Synthesis

Synthesis: Integrate

principles, concepts,

theories, and ideas

presented in the course

content and program of

study in a logical manner.

0 points

Student does not

successfully integrate ideas

or course concepts; or the

combination of elements is

not logical or verifiable.

9.75 points

Student attempts to

integrate ideas or course

concepts. The combination of

elements is not logical or

verifiable.

11.25 points

Student integrates ideas or

course concepts, but the

combination of elements at

times is confusing.

12.75 points

Student integrates ideas or

course concepts, and

combination of elements is

logical or verifiable.

15 points

Student integrates ideas or

course concepts, and

synthesis is unique. Synthesis

shows careful planning and

attention to how different

elements fit together. The

combination of elements is

logical and verifiable.

Mechanics of Writing

(includes spelling,

punctuation, grammar, and

language use)

Mechanics of Writing

(includes spelling,

punctuation, grammar, and

language use)

0 points

Surface errors are pervasive

enough that they impede

communication of meaning.

Inappropriate word choice or

sentence construction is

employed.

1.63 points

Frequent and repetitive

mechanical errors distract

the reader. Inconsistencies in

language choice (register) or

word choice are present.

Sentence structure is correct

but not varied.

1.88 points

Some mechanical errors or

typos are present, but they

are not overly distracting to

the reader. Correct and

varied sentence structure

and audience-appropriate

language are employed.

2.13 points

Prose is largely free of

mechanical errors, although

a few may be present. The

writer uses a variety of

effective sentence structures

and figures of speech.

2.5 points

The writer is clearly in

command of standard

written academic English.

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