APA Assignment

Please upload the following in an attached Word document (no jpgplease).

1. Cite your textbook in APA style as you would list on a References page.
2. Provide an example (or two) of an in-text citation for your texbook's author in APA style.
3. Provide an example of a an APA citation of an academic journal as you would list on a References page.
4. Provide an example of citation for a source you obtained from the Internet as you list on a References page.

Textbook:

The World of Customer Service, 3rd Edition

By Pattie Gibson, Northern Arizona University

Copyright year: 2012

ISBN-13: 9780840064240

APA Citation for reference page:Gibson, P. (2012). The world of customer service,(3rd ed.). Mason, OH: South-Western Cengage.

In-Text Citation:(Gibson, 2012)