Amazon vs. Barnes & Noble

Amazon.com has taken the business world by storm by identifying a  market that was perfect for the virtual world. It is hailed as the top  pure web-based business in existence, yet it has had difficulty becoming  profitable. Barnes & Noble is also a retail book seller with an  online presence that accounts for approximately 10% of their revenues.  They are the number-one book seller in the U.S.

In no less than 100 words, compare and contrast the service design of  Amazon.com and Barnes & Noble, giving specific examples of their  similarities and differences. Make a substantive response to at least  two of your classmates’ postings.