Activity to do

(NOTE: must create in Word because that's the file extension to SUBMIT it).

Identify help desk job stressors.

Based on your on your understanding of help desk operations and job stress, make a list of 12  different factors in a help desk environment that can increase or decrease the job stress experienced by agents. Define in a sentence or 2 sentences what EACH OF THOSE factor is and means.

Google websites for ideas. Visit: www.cdc.gov/niosh/docs/99-101 (Links to an external site.)

www.helpguide.org/mental/work_stress_management.htm (Links to an external site.)

managementstudyguide.com/employee-stress.htm (Links to an external site.)

Then, Organize the stressors into  3 large categories (separate into paragraphs).