a summary of how Marshal and Robson recommend to incorporate conflict resolution skills in the health care workplace

Write a summary of how Marshal and Robson (2005) recommend to incorporate conflict resolution skills in the health care workplace? Apply the lessons learned in the article to your own organization. How can you use these lessons in your current position and provide at least one example. 

This is the article Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle by Pam Marshall and Rob Robson, Healthcare Quarterly, 8(Sp) October 2005: 39-44.doi:10.12927/hcq..17660, available at http://www.longwoods.com/content/17660

I care the most to answer all parts of the questions including examples