500 word discussion

Part A

Read the article https://www.analyticsinhr.com/blog/people-analytics-case-study-how-hr-made-customers-happy/

and the associated reports from (2016) https://smdhr.com/wp-content/uploads/2016/04/criterion_study15.pdf

& (2017) https://smdhr.com/wp-content/uploads/2017/11/criterion_study_2017_general.pdf

Then respond to the following:

• What are the dependent variables?
• What are some independent variables?
• Which independent variables were found to be key drivers of business performance? Explain the "Logic" for at least two drivers in 2-3 sentences; in other words, how are these drivers linked to business performance? (HINT: Look at both the 2016 and 2017 statistical reports)

Part B

Respond to the following:

• The 2016 report clearly states "Engagement is NOT a business outcome - it is not even a good proxy for business outcomes" (and the 2017 report has a similar statement). What was the basis of these arguments (or how was this conclusion reached)? (HINT: Look at both the 2016 and 2017 statistical reports)
• Given what you know about employee engagement and its relationship with job performance, were you surprised with the finding of this study? Why or why not?