100 word reflection on this internet hack video

Security expert Chris Nickerson is often asked by clients to conduct  penetration testing of their on-site security. Watch Nickerson and his  team pull off a $24,000 heist in this video.

http://www.csoonline.com/article/2123704/fraud-prevention/social-engineering--anatomy-of-a-hack.html

https://www.youtube.com/watch?v=zA50pSZcesc

Nickerson and crew recently took on such an exercise for a client he  describes as "a retail company with a large call center." With some prep  work, Nickerson says the team was able gain access to the company's  network and database quite easily. Read on to find out how they did it  and what lessons you can take away for shoring up your organization's  defenses.

 http://www.infoworld.com/d/security-central/social-engineering-anatomy-hack-693