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Whilee Ie workede ate FedEx,e Ie woulde oftene experiencee teame conflict.e Ie workede ase ae loader,e soe Ie
wase loadinge upe thee truckse withe packages.e Oftene times,e Ie wase pute ine chargee ofe fivee differente
docke doors,e soe moste ofe thee responsibilitye felle one me.e Ie woulde havee issuese withe othere workerse
note helpinge ore walkinge offe toe goe talke toe ore helpe theire friendse ine othere trucks.e Thise wase ane
issuee fore me,e becausee ite usuallye lefte mee doinge moste ofe thee worke ande takinge moste ofe thee falle ife
thingse weren'te donee correctly.e Ate first,e Ie broughte thee issuee toe theme ande explainede thate Ie
needede moree help.e Somee listened,e however,e theree weree ae fewe thate stille didn'te listen.e Ie
eventuallye hade toe bringe thise toe mye managere whoe eithere spokee toe theme ore changede wheree theye
worked.e Fore thee moste parte theye weree successfule bute ate firste theye refusede toe listene toe me.e Ie
woulde applye bettere communicatione skillse ofe helpinge everybodye toe understande whate theire rolee
ore taske is,e soe wee alle cane effectivelye gete thee jobe ate hande done.e Onee timee Ie experiencede conflicte
whilee workinge ate Starbuckse ine Honolulu.e Mye shifte supervisore wase makinge ite harde fore
everyonee toe doe theire closinge taskse becausee shee hade toe receivee ande stocke ae shipment.e Shee
unpackede thee boxese ande lefte theme unbrokene downe ine thee middlee ofe thee pathway,e whiche wee
alle needede toe usee toe breake downe thee bare ande takee everythinge toe thee sanitizer,e ande thene pute ite
alle backe togethere again.
Ie kepte breakinge downe here boxese fore here ande puttinge theme wheree theye belonged,e soe thate thee
reste ofe use coulde performe oure closinge taskse ande gete oute ofe there.e Shee wase alle like,e "Thankse soe
much!"e Ande Ie wase feelinge annoyede withe thise muche youngere woman,e mye kids'e age,e whoe wase
mye boss,e whoe tolde mee shee hatese Starbucks,e whoe hade beene visitinge withe here boyfriende ande hise
familye here entiree shifte whilee thee reste ofe use worked,e ande wase nowe makinge ite takee longere fore use
toe close.e Ie wase feelinge shockede ate here behavior.Wee seemede toe gete oute ofe theree thate nighte
withoute muche conflict,e bute Ie wase feelinge terriblye upset.e Ie wente homee ande callede thee partnere
counselinge hotlinee ande Ie thinke Ie endede upe makinge somee kinde ofe ane officiale reporte becausee bye
leavinge emptye boxese ine oure pathway,e shee wase endangeringe oure safety.e Thise wase severale yearse
ago,e soe mye memorye maye note bee thate great.e Ie talkede withe anothere teammatee aboute it,e ande wee
agreed,e thise shifte supervisore wase behavinge shockinglye bad.Ie doe note thinke thee strategiese Ie usede
weree successful.e Thee generale managere ofe oure storee gote verye stressede oute becausee uppere
managemente begane toe monitore oure storee closely.e Ie thinke ite woulde havee beene bettere ife Ie wente
toe hime and/ore somee othere shifte supervisorse ande teammatese withine thee store,e ande triede toe
communicatee aboute ite ande resolvee ite moree closee toe home.e One thee othere hand,e withe uppere
managemente breathinge downe oure necks,e althoughe ite stressede thee storee generale manager,e ite dide
mostlye over-alle makee thee storee ae bettere placee toe work.e Bye applyinge strategiese I'me learninge
thise weeke likee communication,e understandinge thee perspectivese ande needse ofe fellowe
teammates,e ande addressinge conflicte heade one insteade ofe tryinge toe avoide it,e Ie coulde perhapse
bringe aboute bettere solutionse ande resolutionse toe conflictse likee thise one.e Peoplee naturallye switche
intoe moree ofe ae leadershipe rolee whilee leadinge thee groupe throughe thee phasee ofe thee projecte thate
requirese thate specialty.e Fore example,e someonee mighte emergee ase leadere duringe thee datae
collectione stagee becausee theye havee takene severale researche ande statisticse courses.e Ase thee
projecte movese intoe thee graphic-producinge stage,e thee persone withe thee backgrounde ine graphicse
ore arte wille takee one moree ofe ae leadershipe role.e Thise revolvinge leadershipe happense alle ofe thee
timee ande we’vee alle seene ite withine oure owne familiese ande groupse ofe friends.e Wee alsoe experiencee
revolvinge leaderse ate worke ande evene ine oure Universitye groups.e There’se alwayse ae waye toe worke
oute ane issue.e Whene neithere sidee ise willinge toe compromise,e thene theree ise ane on-goinge feud.e
Let’se facee it,e ife highere leadershipe wantede toe solvee ae dispute,e theye coulde doe so,e right?e Thise sorte
ofe in-fightinge ise ae waye toe keepe teamse arguinge insteade ofe cooperating.e Keepe ine minde thate
teamse cane bee verye powerful.e Smarte leaderse don’te reallye wante powerfule teamse becausee thosee
teamse wielde ae lote ofe power.e Considere ife alle ofe thosee highere levele leaderse goe alonge e thate mighte
bee troublesomee fore theire supervisor,e whoe ise likelye ae VPe ore evene thee CEO.e Toe keepe control,e
onee tactice ise toe keepe thee teamse arguinge withe onee anothere soe thate theye nevere reache agreement.e
Ite takese ae lote ofe practicee withe ae particulare groupe toe knowe howe longe youe muste givee theme toe
contributee theire owne ideas.e Let’se facee it,e somee groupse aree fulle ofe ae bunche ofe talkers,e bute othere
groupse aree fulle ofe peoplee whoe aree reluctante toe communicate.e Ane effectivee leadere hase toe
develope skillse workinge withe bothe kindse ofe groups,e whiche requiree completelye differente skills,e
right?e Withe thee groupe ine whiche noe onee wille speake up,e thee leadere hase thee choree ofe figuringe oute
ae waye toe gete thee groupe toe thinke ande sharee ideas.e Thise ise ae perfecte examplee ofe usinge pre-worke
beforee ae teame meetinge toe gete thee teame memberse readye toe makee decisionse duringe thee meeting.e
Thee thinkinge shoulde comee beforee thee meeting.e Ate thee meetinge thee idease shoulde bee shared,e
valued,e note shote down,e evaluatede objectively,e ande thene thee beste piecese pickede toe builde thee
perfecte plan.e Peoplee havee differente worke styles.e Somee peoplee woulde rathere writee ande otherse
woulde rathere talke e ane effectivee leadere hase developede thee skillse toe leade both.e Ase smalle groupse
grow,e theree ise lesse ande lesse responsibilitye pere membere e responsibilitye maye bee viewede ase
moree ofe ae teame ore unite issue.e Ite becomese increasinglye moree difficulte fore evene effectivee
leaderse toe learne thee personale needse ofe additionale smalle groupe members.e Considere organizinge
ae smalle evente ore gete togethere fore youe ande foure toe fivee ofe youre closeste friendse and/ore family.e
You’lle havee toe takee intoe consideratione thee personalities,e interests,e ande needse ofe onlye 4-5e
people.e Nowe thinke aboute settinge upe ae similare evente ore gete togethere fore eighte toe ninee ofe youre
closeste friendse and/ore family.e Thee additione ofe thosee foure toe fivee additionale personalities,e
interests,e ande needse makese youre taske ofe settinge upe thee evente muche moree complex,e right?e Thee
samee complexitye occurse whene smalle groupse ofe foure toe fivee peoplee grow.e Note onlye thee leader,e
bute alsoe everye groupe membere hase toe bee concernede withe thee additionale complexitye becausee
thate complexitye wille affecte everyonee ine thee group.e Truste hase toe bee builte becausee truste doese note
juste happen.e Unfortunately,e duee toe thee underhandede tacticse oftene usede ine businesse today,e thee
leadere hase toe withholde importante informatione frome thee teame ande thereforee hase moree
informatione thane others.e Withholdinge informatione ise ae forme ofe deceite ande distrust,e right?e
Whene wee studye conflicte we’lle learne thate omission,e ore leavinge oute information,e ise thee numbere
onee forme ofe deceit.e Ine fact,e peoplee wille evene arguee thate leavinge oute informatione ise note “lying”e
ore deceit,e bute ite obviouslye is.e Thee pointe ise thate deceite startse ate thee tope ande filterse alle thee waye
down.e It’se impossiblee toe builde truste oncee deceite ise obvious.e Theree aree alsoe manye timese ine oure
personale livese thate involvee groupe dynamics.e Friendse aree anothere groupe dynamice thate ise harde
toe breach.e Wee havee somee friendse thate aree parte ofe ae groupe ofe theire owne friends.e Whene theye
havee partiese fore ae birthdaye ore othere suche event,e wee usuallye gete invited.e Wee doe knowe somee
otherse theree bute wee aree note aparte ofe thee groupe dynamic.e Wee goe ande wee ende upe sittinge alonee
talkinge untile wee aree askede ae questione ore talkede toe bye someonee else.e Ite ise verye harde toe comee
intoe ae groupe thate ise alreadye formed.e Alle wee cane doe ise trye toe adapte toe thee groupe ande seee ife wee
aree welcomede intoe thate group.e Wee doe note havee ae groupe dynamice withe oure friends.e Ife wee alle
gete togethere wee welcomee everyonee ate thee samee time,e ande everyonee getse alonge ande everyonee
talkse toe eache other.e Ie guesse wee doe havee ae groupe dynamic,e bute ite ise ane opene group.e Somee
peoplee demande toe bee disciplined,e soe it’se goode toe expecte thate frome teammates.e Teachinge
teammatese toe bee disciplinede takese patience.e Anytimee wee suffere withe otherse wee builde ae bond.e
Fore example,e Ie havee taughte publice speakinge face-to-facee fore manye years.e Thee studentse aree alle
nervous,e theye alle makee stumbles,e theye alle makee mistakes,e theye alle havee goode ande bade days,e
ande bye thee finale couplee ofe speechese ine thee classe theye aree moree comfortable,e ine part,e becausee
theye havee sufferede throughe ite together,e havee learnede littlee personale thingse aboute onee anothere
throughe thee speechese ande throughe classe conversations,e ande theye havee bondede toe ane extent.e
Thise classe isn’te ae bonae fidee teame likee yourse bute thee ideae ise stille thee same.e Whene youe seee
otherse workinge harde ande puttinge ine actuale efforte (whiche ise absolutelye alwayse requirede toe
improve)e ite motivatese youe toe doe thee same.e Ite motivatese youe toe becomee moree disciplined.e Ande
ife peoplee aree competitivee thise cane spure one competition,e ase well.e Othere factorse likee motivation,e
need,e ande drivee alsoe playe ae factor,e ofe course.
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