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The listening process involves a number of steps including hearing, attending,
understanding, remembering, evaluating, and responding. In the dynamic business
context, each of these aspects plays an integral role as they can influence the
ultimate outcome of communication. For instance, in a business setting understanding,
a message is critically important so that accurate decisions can be taken. Similarly,
responding to the situation appropriately is necessary so that prompt actions can be
taken .In the workplace setting, some of the key strategies that can be used to
enhance the listening process include avoiding distractions and laying emphasis on
body language. Similarly, during business communication, unnecessary interruptions
must be avoided. While listening one must ask questions to ensure that there is a
proper understanding of the message. Additionally, reflecting the speaker’s message is
highly critical in the listening process as it can help in the holistic listening process
.The listening skills of a professional can be used to adapt the communication to
different audiences. For instance, the vocabulary can be adjusted to the diverse
audience so that they can get a thorough insight into the message. Similarly, the
gestures that are used during communication can play an important role as well. The
suitable tone that suits the situation must be used so that it can complement the
communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the important and
unimportant information
Understanding: Understanding the meaning of the message. What does the message
mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message make sense? Was
the message serious?
Responding: feedback that is usually given in a verbal form. During this stage,
anything that is said or done by the receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go hand-in hand. It is a
known fact that effective listening is the most important skill needed to get things
done in the workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are listening, not just
hearing, in the workplace? Give the messenger my undivided attention, Give good
eye contact, summarize what was said, I will use nonverbal cues such as nodding or
leaning forward. Utilizing Brief verbal affirmations like “I see,” “I know,” “Sure,”
“Thank you,” or “I understand”
How can you use your listening skills to adapt your communication to
different audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take action.(responding)
The steps to listening process are hearing, selecting, understanding, evaluating,
remembering, and reasoning. The difference between hearing and listening are that
the process of hearing is an involuntary act that detect some noises or vibration
where listening requires you to make sense of the sounds you hear. Active listening
requires the listener to provide feedback on what’s he or she hears to the speaker.
These steps are important in a business setting because you have to really hear
what’s your customers are asking for and achieve into by understanding what you
heard. Some strategies I will use to make certain I’m listening in the workplace are
hearing, repeating back what was said, and asking questions to make sure I heard
them correctly. These skills are easily adaptable with any audience’s norm just
business. You can use it with family, friends, and co-workers, you just have to
remember the listening process steps. When it comes to communication in the
workplace this is very important it can be the reason for success or failure. If
communication is there but the other people involved aren’t really listening, then this
can cause problems and disfunction. The listing steps are here to help these issues
from the steps being receiving the information understanding the information received
and being able to understand the information has a whole. I know for me there have
been times where I receive information but don’t full understand so this creates an
issue for me. From this point you go to the next steps of the listening process them
being evaluating and remembering the information received this is where I need to
work on my own skills here with evaluating information more and then remembering
it when I need to. The last part then would be responding which is very important
for this you need to take into account all the other steps before this to make a good
response that makes sense and fits the whole process. According to the textbook,
there are five steps to listening:
1. uu uu uu uu Receiving- hearing the message
2. Decoding assign meaning to the message according to your own beliefs
and ideas
3. uu uu uu uu Remembering store the information to be used at a later time
4. uu uu uu uu Evaluating-analyse the quality of the information
5. uu uu uu uu Responding- react based on the nature of the information provided
These steps are extremely important in a business setting because it shows that you
care about what the speaker is saying and if you are actively listening then it can
help you to avoid misunderstanding the information that was provided. When you
listen to team members in a business setting it can help strengthen business
relationships, or you may learn of an opportunity for innovation or change. Some
takeaways from the textbook that I will implement to ensure that I am actively
listening, not just hearing, in my workplace is I will take more detailed notes and
make frequent eye contact with the speaker. I currently don’t make frequent eye
contact because I thought it may be awkward, but I understand how it may appear
if I am not making eye contact, it can come across as if I am not paying attention
or don’t care about what the speaker is saying. When using my listening skills to
adapt my communication to different audiences I will try to paraphrase the speaker’s
ideas and give them a chance to confirm that I heard them correctly or to correct
me if I misunderstood them.
The listening process consist of five steps including: receiving (physically hearing the
message and noticing the approaching information) , decoding (assign meaning to
sounds ), remembering (keep the information for later process), evaluating (examine
information for future process), and responding (replying based on the circumstance
and information). These steps are important in a business setting because listening
builds effective relationships with co workers, management, and customers. The
strategies I would use to make certain that I am listening to others in the workplace
would be to maintain eye contact, use facial proper facial expressions demonstrating
my interest in the information being provided, most importantly wait for the other
person to finish their conversation before adding my comments. For example, this
shows respect and acknowledgement of their points, listening is key to a successful
professional verbal conversation. Get to know your audience and listen, this is key
to be able to deliver your message. I believe that, when you listen carefully to
others, you are able to identify their communication style and this opens doors to
better deliver your message across with respect and understanding. The five steps in
the listening process are receiving which is physically hear the message and
recognize it as incoming information. The second one is decoding which is assign
meaning to sounds according to your own beliefs, values, ideas, expectations, roles,
needs and personal history. The third one is remembering which is storing the
information for future processing. The fourth one is evaluating which is analysing
the quality of the information. Then you have Responding which is react based on
the situation and the nature of the information. Those are the five steps to the
listening process and what each step means. These steps are important so that you
can be able to properly listen and understand what it is that you are hearing. you
want to be a effective listener. Therefore, you want make sure that you are getting
all the important information when you are involved in a business setting. you can
use these listening skills to adapt to your communication in different audiences by
making sure that you are just not hearing the information but also processing the
information as well. you can adjust your listening style for that particular situation.
1. Receiving- You must be able to hear the message with your ears and
recognize that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing and build that
according to your values, beliefs, ideas, expectations, role's, needs, and
personal history. (Bovee, C., Thill J., 2016).
3. Remembering- Save the information you are receiving to be able to process it
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation and essence of the
First of all it is documented that 80% of head executives say that knowing and
being able to practice effective listening in the work place is the most important
skill to have. In today's world the younger employees rely so much on being heard
and listened to. With diversity being a big thing in the workplace now as well as
diverse customers, it is important to have listening skills. Also, it is important to
have the skills in order to direct relationships and notify’ s companies about the up-
and-coming and latest inventions. There are a few different strategies when it comes
to effective listening, but I believe that critical listening is an important strategy to
use when someone is doing a presentation. Being able to understand the information
to know what ideas the presenter has that will benefit your company. (Bovee, C.,
Thill, J., 2016). Also, being able to use your active listening skills so you make
sure that you can turn off your own thoughts and not pass judgement. I would make
sure that I am using both verbal and non-verbal communication skills. Be sure to
display nonverbal skills such as facial expressions or gestures and postures in the
speaker being sure they match their words. Also, be aware of your expressions like
your eyes not being on the speaker or where the placement or your hands so that
you do not appear bored or disinterested if you are resting your hands on your face.
There are five steps when it comes to the listening process, receiving, understanding,
evaluating, remembering, and responding. When it comes to listening in a business
type setting is so important because it is the key to having effective and positive
working relationships among the employees and between staff and management. It
also impacts the company's interaction with other businesses and most importantly
the customers. Some of the things you can do to make sure you are listening in
your workplace is Demonstrating concern, making nonverbal cues or even verbal
cues, or even taking notes if it’s in a meeting type setting where you are not able
to speak. Making sure others know that you’re listening in a different audience is
about the same as a business setting. Making sure that you are making eye contact
or responding to them with a question or a statement, almost like as you are talking
to one of your friends when they are telling you a story. Listening all around is
very important process to learn. I do not know about any of you, but I have a bad
habit at looking at someone while they are speaking to me and not listening to one
thing you’re saying. It’s not that I do it on purpose but its almost as if i zone out
if I am not interested in what you’re talking about. The steps in the listening
process are receiving, decoding, remembering, evaluating, and responding. These steps
are important in the business setting because without these steps you aren't giving
the full energy and attention necessary to complete your everyday task and clients.
They help you do better in your work environment. Some strategies that I will use
to make sure that I am listening is to store information wisely so I can remember
important facts and being able to reciprocate everything that needs to be done. Also
knowing when to respond to things and knowing when to not. The steps to listening
are steps that you can apply to your everyday life as in relationship with significant
others, friendships, and the relationship you have with family members. I feel all of
these relationships can be made better if we apply the things that we need to and
give them the right amount of attention we do everything else. These steps break
everything down so we can follow them and help when needed to in a business
setting. There are six stages in the listening process, hearing, attention, understanding,
remembering, evaluating, and responding. Notice that hearing is a part of the
listening process, so important in fact that it is the first step, but not the only step.
Hearing is merely a physical response to sound waves, so you could literally hear a
sound all day and it mean absolutely nothing. Once you HEAR something and it
then has your ATTENTION, your understating of that message shapes everything
else. Each word you hear has a meaning, and the way it is communicated (order of
words, tone, delivery) help in shaping the way it is understood. Understanding is a
very important part of listening. It is possible to hear something and understand it a
completely different way. In order to truly listen, you must understand a message the
way it was intended to be understood. Once you fully understand the message, you
can evaluate it and respond accordingly.I think the best thing you can do when
listening is to clear your mind of any preconceived notions you may have.
Sometimes were so stuck on what we ourselves think that we listen only to respond
and not to understand. Studying your audience and really listening to their message,
goals, and beliefs, will help you communicate better because you will understand
where they are coming from. The steps in the listening process are receiving,
understanding, evaluating, remembering, and responding. These steps are important in
the business setting because communication cannot be complete without effective
listening you need to be able to comprehended in your work environment in order
for things to get done effectively. The strategies that I will use to make certain that
I'm listening and not just hearing in my workplace is making sure that the speaker
has my undivided attention making sure that my posture and body language is
proper and of course providing feedback and responding appropriately to the speaker.
I can use my listening skills to adapt my communication to different audiences by
getting familiar with my audience knowing what my audience cares about and
customizing my message. I would keep in my mind that I would have to keep my
audience engaged and map out my clear points that I would like to speak about and
use information that they can relate to. I would show my audience examples of
pictures and videos just to get my point across because to much text can bore an
audience. Listening is a lot of work. It is amazing how much we really do not take
in when we say we are listening but really we are just hearing. Like that saying,
"In one ear and out the other". The listening process is five steps,(Bovee & Thill,
2016, "Improving your Listening Skills, Understanding the Listening Process"). The
first step is receiving, this requires listening and understanding the information with
our own ears and acknowledging that we are listening to it. The second step is
when we decode information, we hear it and give our own personal meaning to the
information so it is easier to remember. The third step is to remember. If we decode
correctly and give meaning to what a person has said, we can store the information
better, and remember. The fourth step is to evaluate. Identifying what information is
useful, and worth storing in our memory. Step five is to respond. When we respond
to someone it is important to show them you understand what was said. We use our
body language, facial expressions, and our words to show understanding. It is
important to know what is appropriate for a situation. In a business is important to
use this process, for the benefit of your company and yourself. If you are not
listening you miss important information and can make mistakes that can affect those
around you. I to use body and facial expressions to show people I am involved in
what is being said, I also have gotten better at eye contact. When you listen to the
people you are to communicate with it is easier to hear what they need from you.
If you are talking to a man with a hearing aid about an important transaction, you
might observe this and also hear him say he extra attention because of his hearing.
You can adjust your volume or the direction you are him to hear you better. Steps
of the listening process, Listen Actively. Take careful notes, when applicable. Make
frequent eye contact with the speaker (depends on culture extent).Stay focused on the
speaker and the content. Mentally paraphrase key points to maintain attention level
and ensure comprehension. Adjust listening style to the situation. Give the speaker's
nonverbal cues (such as nodding to show agreement or raising eyebrows to show
surprise or skepticism).Save questions or points of disagreement until an appropriate
time. Overlook stylistic differences and focus on the speaker's message. Make
distinctions between main points and supporting details. It is important in business to
listen and not just hear what your superiors speak because that express to them that
your are genuinely interested in what they are explaining and help you learn more
to better yourself. I have multiple sclerosis so paying attention is hard for me, but
what I like to do when we have meetings is walk around when we get breaks.
What I learned to have people listen is ask a lot of questions, keep them being part
of the meeting or presentation, and also ask if there for opinions. There are six
steps in the listening process which are hearing, attending, understanding,
remembering, evaluating, and responding. These stages occur in sequence but they
generally performed with little awareness an often rapid succession. These steps are
so important i the business setting because in a business organization listening is key
to effective working relationships among employees and between management and
staff. Listening skills also impact a company's interaction with customers and other
businesses. The strategies I will use to make certain I am listening and not just
hearing will be make sure I face the speaker and have eye to eye contact, don't
interrupt, and after listening ask questions because if you ask questions then that
means I was definitely listening because you know what the speaker was talking
about. So therefore that means you were listening as well as hearing. I feel that I
can use my listening skills to adapt my communication to different audiences by
looking them straight in the eyes, be truthful and provide options. I feel that I can
use these listening skills to adapt my communication to different audiences. The
steps of listening is being respectful to whoever is speaking . Without that , it’s
very hard for you to understand what the person is saying. Listening require you to
be patient and understandable. More like , listen without saying anything. For me to
listening to a someone that is speaking. They will have to be enthusiastic , and
make me want to hear more from them naturally because the information they are
stating. I’m intrigued and want to know more about it. The steps in the listening
process are receiving, decoding, remembering, evaluating and responding. Being able
to effectively utilize the steps in the listening process is important in a business
setting because it allows you to understand the tasks and the operations of the
business. In a workplace, everyone has a position to uphold. Receiving the message
is being able to hear what is being shared. Decoding is listening but putting it in a
way in which you understand. Remembering is saving the information for another
time or setting. Evaluating is being able to figure out which parts of the message
are most important. Responding is your reaction to the information. Listening skills
have everything to do with your communication. If you have selective listening, your
opinions or response are likely to be biased which can negatively effect
communication. Practicing active listening skills using nonverbal cues during
communication will let the other party know that you're paying attention. Even in a
group setting, nonverbal cues are important because as a speaker, you should engage
or make contact with everyone in your audience. A strategy that I will use to ensure
that I am listening in the workplace will be to enforce these five steps. When I am
in any work related conversation I will keep in mind these steps. I will also keep a
little notepad and pen with me if a phone is un available to right down the
information that I am receiving so that way I know I will be able to not only
remember it, but also be able to respond back correctly and productively. The steps
that within the listening process are receiving, decoding, remembering, evaluating,
and responding. The reason why these steps are not just important in a business
setting but also in your own personal life is because, these five skills will
substantially increase the likelihood that a message is understood as the way it was
intended. Some strategies that I can use to make certain that I am listening, and not
just hearing in the workplace is to actively listen. Some ways I can use my listening
skills to adapt my communication to different audiences is to various types of
listening techniques for example, I can use content listening, critical listening,
empathic listening, and actively listening depending on the specific scenario that is
presented to me. I would use content listening to analyze information that the
speaker is saying. Critical listening would be used to determine the meaning of the
speakers message and to see if there is any bias within that message. Empathic
listening would be used to empathize with the person relaying the message and to
see the message through the speakers eyes. Lastly I would use active listening to
inquire what the speaker is trying to convey to me. The listening process involves
five stages:
1. receiving 2. understanding 3. evaluating 4. remembering 5. responding.
Active listening is a particular communication technique that requires the listener to
provide feedback on what he or she hears to the speaker. Listening is more than
just hearing, it is a skill of critical significance in all aspects of our lives.
The listening process steps are important in the business setting because verbal
communication involves both speaking and listening when it comes to a business
organization. Listening is key to effective working with employees, management and
all staff it is also important to your customers as well. By giving the other person
your full attention will improve your listening skills, listening is essential to building
Listening is one of the most important skills you can have you are actually taught
that at a young age and should be brought into your adult life.
Some strategies that I would use to ensure that I am listening not just hearing in a
workplace is to pay attention, by giving the speaker my undivided attention and
acknowledge the message, show that I am listening, provide feedback. defer
judgement, and respond appropriately.
How I would use my listening skills to adapt to different audiences, it is important
to think about the objectives of each communication and it will help design my
message, I would measure and assessing their reaction. I would start with determine
who my audience is, consider what is on their mine, think about what I need them
to know, then ask myself how I can best relate to them. Some ways I can tell
when someone is really listening to me is when they give there full attention to
what I am saying. Even though I come from the millennial generation I find it
highly rude when I am discussing important work information with a colleague and
their eyes are not focused on mine, they are focused on there phone messaging
someone else or reading an article that has nothing to do with the discussion.
Another instance of when I had a team at my work asking questions on what was
expected from us even though it was explicitly told to us in a meeting. An instance
I could tell someone was listening is when I was discussing a matter with a
colleague about performance evaluations and they asked for clarification. I considered
that as someone who was listening because, in hindsight I was a little too
vague.When someone is really listening to you they usually will give their undivided
attention. They will give eye contact, ask questions, and use body language. I have
learned that just because someone is looking at you does not mean they are hearing
what you are saying. I have been in a program for a little over two years now. I
go to meetings daily and some people are hearing me, but not always listening. I've
found that feedback and clarification questions are the best way to tell that someone
has been listening to what you are saying.
Active listening is something that I have really worked on in the last few years. I
found that I was always waiting for other communicators to stop talking so I could
jump in. This created a problem when people wanted to make sure I was
understanding what they were saying.Making eye contact, nodding my head, and
really working to focus on what the other communicator was trying to say has really
helped me be a better listener and communicator. I think Decoding is the one that
we need to talk about and focus on more. In Social Linguistics, there is a ton of
great research on how we metacognitively decode communication and prepare what
we will reply. there is a difference between hearing and listening. In order to listen
you have to take certain steps. The steps are receiving, understanding, evaluating,
remembering, and responding. So therefore you have to go through a process when
listening to someone and also give them your full attention. If you hear someone
there is no process. So therefore there is a gig difference between hearing and
listening. A lot of people seem to confuse the two but there is a big difference
between the two. hearing is certainly not the most important step in the listening
process. I am someone who likes to verbally engage in the conversation to let the
other person know that I am paying attention. Sometimes nodding isn't enough
because I am guilty of nodding and not remember anything that was said ! It is
important to reiterate what someone is saying to you. Personally, when upset or in a
heated discussion, its difficult for me listen. In the heat of things, I hear only the
parts that I want and interpret them however my scrambled brain decides to at that
time. I often hear to respond in that moment, and not to actually understand. I find
that stepping away and cooling off for a bit helps. Once my thoughts have cleared
and made room to actually listen to understand, I can go back and have a
productive conversation. I think we are all guilty at some point of looking at
someone in the eyes and completely zoning out, hearing but not listening to what
they are talking about. Sometimes we might have other things in mind or just
completely clueless of what they are talking about. It works for me when I add to
the conversation as soon as they stop talking. It keeps me engaged and
interested.Something that I have personally noticed in a work setting is when upper
management or those from any higher ranking that come and speak to the employees
individually in a casual setting. Touching base on any concerns they may be having
at that time that is business based. Anything that can better improve the work
environment and the business.
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