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When it comes to listening in a business type setting is so important because it is the
key to having effective and positive working relationships among the employees and
between staff and management. It also impacts the company's interaction with other
businesses and most importantly the customers. Some of the things you can do to make
sure you are listening in your workplace is Demonstrating concern, making nonverbal
cues or even verbal cues, or even taking notes if it’s in a meeting type setting where
you are not able to speak. Making sure others know that you’re listening in a different
audience is about the same as a business setting. Making sure that you are making eye
contact or responding to them with a question or a statement, almost like as you are
talking to one of your friends when they are telling you a story. Listening all around is
very important process to learn. I do not know about any of you, but I have a bad habit
at looking at someone while they are speaking to me and not listening to one thing
you’re saying. It’s not that I do it on purpose but its almost as if i zone out if I am not
interested in what you’re talking about. The steps in the listening process are receiving,
decoding, remembering, evaluating, and responding. These steps are important in the
business setting because without these steps you aren't giving the full energy and
attention necessary to complete your everyday task and clients. They help you do better
in your work environment. Some strategies that I will use to make sure that I am
listening is to store information wisely so I can remember important facts and being able
to reciprocate everything that needs to be done. Also knowing when to respond to things
and knowing when to not. The steps to listening are steps that you can apply to your
everyday life as in relationship with significant others, friendships, and the relationship
you have with family members. I feel all of these relationships can be made better if we
apply the things that we need to and give them the right amount of attention we do
everything else. These steps break everything down so we can follow them and help
when needed to in a business setting. There are six stages in the listening process,
hearing, attention, understanding, remembering, evaluating, and responding. Notice that
hearing is a part of the listening process, so important in fact that it is the first step, but
not the only step. Hearing is merely a physical response to sound waves, so you could
literally hear a sound all day and it mean absolutely nothing. Once you HEAR something
and it then has your ATTENTION, your understating of that message shapes everything
else. Each word you hear has a meaning, and the way it is communicated (order of
words, tone, delivery) help in shaping the way it is understood. Understanding is a very
important part of listening. It is possible to hear something and understand it a
completely different way. In order to truly listen, you must understand a message the
way it was intended to be understood. Once you fully understand the message, you can
evaluate it and respond accordingly.I think the best thing you can do when listening is
to clear your mind of any preconceived notions you may have. Sometimes were so stuck
on what we ourselves think that we listen only to respond and not to understand.
Studying your audience and really listening to their message, goals, and beliefs, will help
you communicate better because you will understand where they are coming from. The
steps in the listening process are receiving, understanding, evaluating, remembering, and
responding. These steps are important in the business setting because communication
cannot be complete without effective listening you need to be able to comprehended in
your work environment in order for things to get done effectively. The strategies that I
will use to make certain that I'm listening and not just hearing in my workplace is
making sure that the speaker has my undivided attention making sure that my posture
and body language is proper and of course providing feedback and responding
appropriately to the speaker. I can use my listening skills to adapt my communication to
different audiences by getting familiar with my audience knowing what my audience
cares about and customizing my message. I would keep in my mind that I would have
to keep my audience engaged and map out my clear points that I would like to speak
about and use information that they can relate to. I would show my audience examples
of pictures and videos just to get my point across because to much text can bore an
audience. Listening is a lot of work. It is amazing how much we really do not take in
when we say we are listening but really we are just hearing. Like that saying, "In one
ear and out the other". The listening process is five steps,(Bovee & Thill, 2016,
"Improving your Listening Skills, Understanding the Listening Process"). The first step is
receiving, this requires listening and understanding the information with our own ears and
acknowledging that we are listening to it. The second step is when we decode
information, we hear it and give our own personal meaning to the information so it is
easier to remember. The third step is to remember. If we decode correctly and give
meaning to what a person has said, we can store the information better, and remember.
The fourth step is to evaluate. Identifying what information is useful, and worth storing
in our memory. Step five is to respond. When we respond to someone it is important to
show them you understand what was said. We use our body language, facial expressions,
and our words to show understanding. It is important to know what is appropriate for a
situation. In a business is important to use this process, for the benefit of your company
and yourself. If you are not listening you miss important information and can make
mistakes that can affect those around you. I to use body and facial expressions to show
people I am involved in what is being said, I also have gotten better at eye contact.
When you listen to the people you are to communicate with it is easier to hear what
they need from you. If you are talking to a man with a hearing aid about an important
transaction, you might observe this and also hear him say he extra attention because of
his hearing. You can adjust your volume or the direction you are him to hear you better.
Steps of the listening process, Listen Actively. Take careful notes, when applicable.
Make frequent eye contact with the speaker (depends on culture extent).Stay focused on
the speaker and the content. Mentally paraphrase key points to maintain attention level
and ensure comprehension. Adjust listening style to the situation. Give the speaker's
nonverbal cues (such as nodding to show agreement or raising eyebrows to show surprise
or skepticism).Save questions or points of disagreement until an appropriate time.
Overlook stylistic differences and focus on the speaker's message. Make distinctions
between main points and supporting details. It is important in business to listen and not
just hear what your superiors speak because that express to them that your are genuinely
interested in what they are explaining and help you learn more to better yourself. I have
multiple sclerosis so paying attention is hard for me, but what I like to do when we have
meetings is walk around when we get breaks. What I learned to have people listen is
ask a lot of questions, keep them being part of the meeting or presentation, and also ask
if there for opinions. There are six steps in the listening process which are hearing,
attending, understanding, remembering, evaluating, and responding. These stages occur in
sequence but they generally performed with little awareness an often rapid succession.
These steps are so important i the business setting because in a business organization
listening is key to effective working relationships among employees and between
management and staff. Listening skills also impact a company's interaction with
customers and other businesses. The strategies I will use to make certain I am listening
and not just hearing will be make sure I face the speaker and have eye to eye contact,
don't interrupt, and after listening ask questions because if you ask questions then that
means I was definitely listening because you know what the speaker was talking about.
So therefore that means you were listening as well as hearing. I feel that I can use my
listening skills to adapt my communication to different audiences by looking them
straight in the eyes, be truthful and provide options. I feel that I can use these listening
skills to adapt my communication to different audiences. The steps of listening is being
respectful to whoever is speaking . Without that , it’s very hard for you to understand
what the person is saying. Listening require you to be patient and understandable. More
like , listen without saying anything. For me to listening to a someone that is speaking.
They will have to be enthusiastic , and make me want to hear more from them naturally
because the information they are stating. I’m intrigued and want to know more about it.
The steps in the listening process are receiving, decoding, remembering, evaluating and
responding. Being able to effectively utilize the steps in the listening process is important
in a business setting because it allows you to understand the tasks and the operations of
the business. In a workplace, everyone has a position to uphold. Receiving the message
is being able to hear what is being shared. Decoding is listening but putting it in a way
in which you understand. Remembering is saving the information for another time or
setting. Evaluating is being able to figure out which parts of the message are most
important. Responding is your reaction to the information. Listening skills have
everything to do with your communication. If you have selective listening, your opinions
or response are likely to be biased which can negatively effect communication. Practicing
active listening skills using nonverbal cues during communication will let the other party
know that you're paying attention. Even in a group setting, nonverbal cues are important
because as a speaker, you should engage or make contact with everyone in your
audience. A strategy that I will use to ensure that I am listening in the workplace will
be to enforce these five steps. When I am in any work related conversation I will keep
in mind these steps. I will also keep a little notepad and pen with me if a phone is un
available to right down the information that I am receiving so that way I know I will be
able to not only remember it, but also be able to respond back correctly and
productively. The steps that within the listening process are receiving, decoding,
remembering, evaluating, and responding. The reason why these steps are not just
important in a business setting but also in your own personal life is because, these five
skills will substantially increase the likelihood that a message is understood as the way
it was intended. Some strategies that I can use to make certain that I am listening, and
not just hearing in the workplace is to actively listen. Some ways I can use my listening
skills to adapt my communication to different audiences is to various types of listening
techniques for example, I can use content listening, critical listening, empathic listening,
and actively listening depending on the specific scenario that is presented to me. I would
use content listening to analyze information that the speaker is saying. Critical listening
would be used to determine the meaning of the speakers message and to see if there is
any bias within that message. Empathic listening would be used to empathize with the
person relaying the message and to see the message through the speakers eyes. Lastly I
would use active listening to inquire what the speaker is trying to convey to me. The
listening process involves five stages:
1. receiving 2. understanding 3. evaluating 4. remembering 5. responding.
Active listening is a particular communication technique that requires the listener to
provide feedback on what he or she hears to the speaker. Listening is more than just
hearing, it is a skill of critical significance in all aspects of our lives.
The listening process steps are important in the business setting because verbal
communication involves both speaking and listening when it comes to a business
organization. Listening is key to effective working with employees, management and all
staff it is also important to your customers as well. By giving the other person your full
attention will improve your listening skills, listening is essential to building trust.
Listening is one of the most important skills you can have you are actually taught that
at a young age and should be brought into your adult life.
Some strategies that I would use to ensure that I am listening not just hearing in a
workplace is to pay attention, by giving the speaker my undivided attention and
acknowledge the message, show that I am listening, provide feedback. defer judgement,
and respond appropriately.
How I would use my listening skills to adapt to different audiences, it is important to
think about the objectives of each communication and it will help design my message, I
would measure and assessing their reaction. I would start with determine who my
audience is, consider what is on their mine, think about what I need them to know, then
ask myself how I can best relate to them. Some ways I can tell when someone is really
listening to me is when they give there full attention to what I am saying. Even though
I come from the millennial generation I find it highly rude when I am discussing
important work information with a colleague and their eyes are not focused on mine,
they are focused on there phone messaging someone else or reading an article that has
nothing to do with the discussion. Another instance of when I had a team at my work
asking questions on what was expected from us even though it was explicitly told to us
in a meeting. An instance I could tell someone was listening is when I was discussing a
matter with a colleague about performance evaluations and they asked for clarification. I
considered that as someone who was listening because, in hindsight I was a little too
vague.When someone is really listening to you they usually will give their undivided
attention. They will give eye contact, ask questions, and use body language. I have
learned that just because someone is looking at you does not mean they are hearing what
you are saying. I have been in a program for a little over two years now. I go to
meetings daily and some people are hearing me, but not always listening. I've found that
feedback and clarification questions are the best way to tell that someone has been
listening to what you are saying.
Active listening is something that I have really worked on in the last few years. I found
that I was always waiting for other communicators to stop talking so I could jump in.
This created a problem when people wanted to make sure I was understanding what they
were saying.Making eye contact, nodding my head, and really working to focus on what
the other communicator was trying to say has really helped me be a better listener and
communicator. I think Decoding is the one that we need to talk about and focus on
more. In Social Linguistics, there is a ton of great research on how we metacognitively
decode communication and prepare what we will reply. there is a difference between
hearing and listening. In order to listen you have to take certain steps. The steps are
receiving, understanding, evaluating, remembering, and responding. So therefore you have
to go through a process when listening to someone and also give them your full
attention. If you hear someone there is no process. So therefore there is a gig difference
between hearing and listening. A lot of people seem to confuse the two but there is a
big difference between the two. hearing is certainly not the most important step in the
listening process. I am someone who likes to verbally engage in the conversation to let
the other person know that I am paying attention. Sometimes nodding isn't enough
because I am guilty of nodding and not remember anything that was said ! It is
important to reiterate what someone is saying to you. Personally, when upset or in a
heated discussion, its difficult for me listen. In the heat of things, I hear only the parts
that I want and interpret them however my scrambled brain decides to at that time. I
often hear to respond in that moment, and not to actually understand. I find that stepping
away and cooling off for a bit helps. Once my thoughts have cleared and made room to
actually listen to understand, I can go back and have a productive conversation. I think
we are all guilty at some point of looking at someone in the eyes and completely zoning
out, hearing but not listening to what they are talking about. Sometimes we might have
other things in mind or just completely clueless of what they are talking about. It works
for me when I add to the conversation as soon as they stop talking. It keeps me engaged
and interested.Something that I have personally noticed in a work setting is when upper
management or those from any higher ranking that come and speak to the employees
individually in a casual setting. Touching base on any concerns they may be having at
that time that is business based. Anything that can better improve the work environment
and the business.
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