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Asb ab managerb atb anb assistedb living,b youb dealb withb ab lot.b Asb farb asb familyb members,b
residents,b staff,b providers,b etc.b Ib haveb thisb particularb whob isb notb fromb thisb country,b andb
theirb demeanorb comesb offb asb beingb ab littleb harshb andb orb mean.b Someb mayb beb likeb this,b
othersb notb sob much.b Myb problemb withb herb isb thatb sheb isb questioningb myb decisionsb asb ab
manager,b andb orb spillingb badb bloodb onb myb name.b Thisb givesb theb impressionb thatb Ib dob notb
careb forb myb staff,b whichb isb notb theb caseb atb all.b Ib feelb likeb itb isb becauseb Ib amb youngerb thanb
her,b eitherb way,b sheb hasb nob respectb forb me,b andb underminesb everythingb Ib sayb andb orb do.b
Hasb theb staffb members,b believingb thatb Ib amb justb thisb horribleb person.b Itb doesb notb matterb
whatb Ib sayb orb do,b itb isb alwaysb something.b Ib amb theb reasonb forb everythingb thatb hasb goneb
wrongb atb work.b Theb ownerb andb Ib haveb hadb meetingsb withb her,b discussingb herb behaviorb
andb howb sheb acts.b Sheb didb notb evenb wantb tob listenb tob theb owner,b theb personb whob signsb
herb checks.b Communicationb isb somethingb thatb web dob dailyb withoutb thinkingb aboutb it.b Web
haveb differentb interactionsb withb differentb peopleb almostb immediatelyb afterb web wakeb up.b
Communicationb skillsb areb somethingb Ib haveb beenb activelyb workingb onb overb theb lastb fewb
years.b Forb ab longb time,b Ib communicatedb veryb poorlyb withb anyoneb Ib cameb intob contactb
with.b Ib wasb suchb anb angryb andb meanb individualb tob everyone,b evenb whenb theyb wouldb notb
sayb anythingb thatb requiredb meb tob beb defensive.b Forb ab longb time,b Ib saidb itb wasb ab defenseb
mechanismb inb orderb tob keepb myselfb guarded.b Ib haveb learnedb that'sb justb poorb
communication/peopleb skills.b Inb Augustb ofb lastb year,b Ib movedb upb inb myb companyb intob
management.b Communicationb isb ab keyb thingb inb management.b Theb mostb problematicb thingb
web haveb hereb currentlyb isb theb constantb negativeb attitudeb andb unnecessaryb hatefulb remarksb
aboutb guestsb andb otherb staffb membersb fromb upperb management.b Ib amb theb managerb ofb theb
frontb deskb agentsb andb it'sb myb responsibilityb tob handleb guestb complaintsb andb questionsb asb
wellb asb anyb issuesb withb theb frontb deskb staff.b Theb generalb managerb Ib haveb isb firstb ofb allb
wonderfulb atb herb job,b andb she'sb ab wonderfulb friend.b Sheb hasb alwaysb goneb aboveb andb
beyondb tob assistb meb inb manyb ways.b Overb theb lastb severalb monthsb herb attitudeb hasb
increasinglyb declinedb andb it'sb takenb ab hugeb tollb onb myb mentalb health.b Overb theb lastb year,b
theb entireb countryb hasb beenb different.b Withb thingsb tryingb tob openb backb upb andb businessb
beingb steadyb ourb business...likeb allb otherb businesses'b inb theb worldb isb havingb tob endureb
beingb extremelyb short-staffed.b Thisb putsb extrab strainb onb managersb everywhere,b butb theb
poorb attitudesb areb onlyb makingb thingsb worse.b Ib haveb recentlyb satb downb andb spokeb tob theb
generalb managerb andb triedb tob findb commonb groundb andb tryb tob makeb thisb betterb forb allb ofb
usb involved.b Currently,b it'sb notb working.b Theb onlyb peacefulb daysb web otherb employeesb haveb
hereb areb daysb whenb sheb doesb notb comeb tob work.b Whichb makesb theb daysb easierb andb Ib leaveb
withoutb headaches.b Withb communicationb asb ab partb ofb ourb dailyb lives,b itb isb notb difficultb tob
thinkb aboutb ab problematicb experience.b Hereb recently,b Ib tookb ab smallb socialb mediab break.b
Oneb ofb myb peersb noticedb thatb Ib hadb notb postedb inb ab whileb andb decidedb tob reachb out.b
Shockingly,b myb peerb didb notb checkb onb me,b ratherb assumedb thatb Ib unfriendedb herb becauseb
sheb couldb notb locateb myb profile.b Sheb seemedb upset.b Initially,b Ib wasb cluelessb concerningb
herb wordb choice.
Ib believeb psychologicalb noiseb ledb tob ab challengingb communicationb experience.b Ib noticedb
sheb wasb messagingb inb ab mannerb thatb wasb outsideb ofb herb norm.b Ib figuredb somethingb wasb
wrong.b Sheb laterb explainedb sheb hadb ab roughb dayb andb wasb feelingb aloneb inb life.b Ifb Ib couldb
repeatb theb experience,b Ib wouldb adjustb theb decodingb portionb ofb theb communication.b Ib didb
notb giveb theb politestb response,b instead,b Ib tookb anb offense.b Byb understandingb theb
communicationb process,b credibilityb canb beb establishedb withb theb understandingb ofb theb noiseb
andb filtersb thatb playb ab roleb inb howb messagesb areb interpreted.b Whenb web areb awareb ofb theb
thingsb thatb makeb communicationb difficult,b web canb implementb traitsb thatb makeb itb clearb andb
effective.b
Ib haveb ab coworkerb whob takesb everythingb tob heart.b Sheb hasb theb mentalityb thatb everyoneb isb
outb tob getb her.b Sheb worksb underb meb butb isb sometimesb noncompliantb whenb ib askb herb tob
completeb ab task.b Web haveb hadb ab fewb disagreementsb sob tob keepb confusionb down,b myb
supervisorb feelsb thatb anyb communicationb betweenb usb shouldb beb viab textb andb wantsb meb tob
addb herb tob theb text,b Ib sentb ab groupb textb messageb tob myb coworkersb andb myb immediateb
supervisorb aboutb ab residentb goingb tob hisb trainingb centerb withb ab dirtyb shirtb onb andb havingb
bodyb odor.b Evenb thoughb Ib knewb whob workedb thatb morningb Ib didb notb sendb ab privateb
messageb tob thatb personb butb followedb protocolb andb addedb myb supervisorb inb theb message.b Ib
didb notb pointb fingersb atb theb personb whob workedb butb statedb thatb theb instructorb toldb meb thatb
Ib neededb tob rememberb tob makeb sureb residentb batheb andb woreb cleanb clothesb beforeb comingb
tob theb center.b Needlessb tob sayb myb coworkerb becameb upsetb andb toldb meb thatb ib shouldb haveb
sentb herb ab textb messageb becauseb sheb wasb theb personb thatb tookb himb thatb morning.b Sheb saidb
thatb ib wasb tryingb tob throwb herb underb theb bus.b Ib triedb tob tellb herb thatb ib neverb namedb anyoneb
andb pointedb outb thatb theb instructorb saidb thatb Ib neededb tob rememberb tob makeb sureb heb wasb
clean,b Sheb wasb notb receivingb whatb ib wasb sayingb atb all!
Theb noiseb filterb inb myb opinionb thatb madeb theb communicationb challengingb wasb
psychologicalb noiseb becauseb ib feelb likeb myb coworkerb tookb whatb ib saidb personally.b Ifb ib
couldb haveb thatb exchangeb over,b Ib wouldb probablyb letb myb supervisorb handleb it.b Ib thinkb thatb
onlyb whenb web putb ourb feelingsb asideb willb thereb everb beb anyb typeb ofb positiveb
communication.b Ab failedb communicationb thatb comesb tob mindb isb ab recentb evenb inb myb
workplace.b Ib wasb involvedb inb ab conferenceb callb withb myb coworkersb andb manager.b Myb
managerb wasb onb leadingb theb callb fromb herb cellb phone.b Sinceb sheb wasb onb herb cellb phoneb
insteadb ofb theb officeb phoneb itb madeb itb veryb difficultb tob understandb theb messageb sheb wasb
tryingb tob conveyb becauseb theb signalb wasb veryb poor.b Thisb wasb ab physicalb noiseb thatb madeb
forb theb communicationb tob beb difficultb betweenb theb teamb andb web hadb tob postponeb theb
meetingb forb anotherb dayb dueb tob theb difficultiesb ofb tryingb tob understandb herb andb tob avoidb
misunderstandings.b
Understandingb theb communicationb processb isb importantb inb establishingb credibilityb whenb
communicating.b Whenb youb areb establishingb credibility,b youb areb tryingb tob buildb trustb andb
makeb itb knownb thatb youb careb forb theb team.b Itb isb veryb importantb thatb youb alwaysb wantb tob
haveb openb communicationb andb beb openedb tob hearb feedback.b b Youb wantb tob avoidb
misunderstandingsb whichb canb leadb tob notb havingb trustb andb itb canb affectb yourb credibility.b
Ab failedb problematicb communicationb experienceb wouldb beb communicatingb myb feelingsb
withb myb husbandb andb withb coworkers/bosses.b Ib amb reallyb badb aboutb holdingb myb feelingsb
inb andb thenb justb beingb upsetb insteadb ofb communicatingb sob theb issueb canb beb addressedb andb
resolved.b Ib willb takeb somethingb theb wrongb wayb andb overthinkb andb becomeb upsetb ratherb
thanb justb voicingb thatb sob thatb theb miscommunicationb couldb beb fixed.b Theb reasonb mostb ofb
thisb happensb isb becauseb ofb theb miscommunication.b Overb theb phoneb orb overb textb isb ab hugeb
issueb becauseb youb can’tb understandb trulyb howb theb personb meansb something.b Also,b ifb itb isb
ab professionalb situation,b emailb willb createb hostilityb sometimesb basedb onb howb youb typeb
somethingb outb whichb couldb leadb tob biggerb problemsb allb becauseb ofb theb communicationb
style.b Ib amb workingb hardb onb explainingb myb feelingsb withoutb gettingb upsetb andb alsob
thinkingb beforeb Ib reactb andb makeb sureb Ib re-readb myb textsb orb emailsb sob Ib canb ensureb thatb
myb messageb willb comeb acrossb correctly.b Theb communicationb processb establishesb
credibilityb byb ensuringb thatb youb areb buildingb goodb characterb andb showingb truthb behindb
whatb youb sayb andb yourb actions.b Itb takesb awhileb tob buildb andb canb beb quicklyb destroyedb sob
youb haveb tob beb extremelyb carefulb whenb communicatingb whetherb itb isb inb yourb personalb orb
professionalb life.b Forb meb ab failedb Problematicb communicationb experienceb wouldb beb whenb
Ib gob tob helpb differentb companiesb getb thereb computersb setb upb forb successfulb businessb andb
tryb tob teachb themb howb theyb canb moveb forwardb andb getb moreb knowledgeb ofb theb accountingb
sideb ofb things.b Mostb peopleb haveb ab hardb timeb withb numbersb andb mathb andb forb meb thatb isb
ab strongerb pointb ofb mine.
Psychologicalb noiseb Ib wouldb sayb ledb tob mostb ofb theb communicationb problems,b becauseb
theyb alreadyb haveb inb theirb headb thatb itb willb beb ab hardb timeb beforeb Ib evenb getb thereb tob
explainb thingsb tob them.b Plusb Semanticb noiseb wouldb alsob probablyb beb ab problemb tob theb
factb thatb whenb Ib sayb somethingb trulyb isn'tb hardb theyb alreadyb haveb itb inb theirb headsb thatb itb
isb goingb tob beb hardb becauseb ofb theb newb softwareb orb theb numbersb involvedb andb thatb isn'tb
theirb strongb points.
Ifb Ib couldb changeb anythingb inb figureb 2.1b Ib wouldb changeb theb wayb thatb theb messageb isb
understood.b Makeb sureb thatb theb roomb isb quietb andb makeb sureb thatb theb pointb thatb Ib amb
tryingb tob getb acrossb isb asb clearb asb possibleb sob thatb theb questionsb areb veryb minimal.
Understandingb theb communicationb processb canb helpb byb makingb sureb theb wayb youb thinkb
youb areb presentingb theb informationb isb exactlyb howb youb areb presentingb theb information.b
Theb clearerb youb canb beb withb theb topicb thatb youb areb presentingb makesb itb ab littleb easierb asb
ab wholeb sob thatb everyoneb understandsb itb onb basicallyb theb sameb level.b Theb culturalb
dimensionsb forb Southb Koreab areb highb inb collectivismb inb society,b highb inb collectivismb inb
organizations,b highb inb hierarchy,b highb inb performanceb orientation,b mediumb inb futureb
orientation,b mediumb inb assertiveness,b andb lowb inb humaneb orientation.b Culturalb intelligenceb
isb ab measureb ofb abilityb tob workb withb andb adaptb tob membersb ofb otherb cultures.b Theb
characteristicsb ofb Southb Korea’sb culturalb intelligenceb isb theyb haveb respectb forb authorityb
andb havingb ab goodb relationshipb isb important.b Koreab isb ab veryb conventionalb andb
conservativeb countryb whenb itb comesb tob business.b Whenb peopleb areb inb power;b theyb areb notb
questionedb justb followed.b Theyb areb bigb onb trust,b honour,b andb beingb respectful.b Culturalb
intelligenceb canb impactb successb communicatingb withb colleaguesb andb professionalsb inb otherb
countriesb becauseb ifb youb areb notb familiarb withb theirb cultureb itb canb comeb acrossb asb
untrustworthy.b Itb isb importantb tob researchb theb dosb andb don’tsb ofb ab countryb beforeb
consideringb doingb business.b Theb readingb tellsb usb theb bestb wayb tob understandb ab country;b isb
tob liveb thereb first.b Ifb youb dob notb knowb howb tob communicateb andb understandb theirb beliefs,b
thenb businessb willb crumble.
Ib preferb talkingb eitherb faceb tob faceb orb overb theb phoneb becauseb whenb textingb itsb veryb easyb
tob readb somethingb inb ab negativeb wayb whenb itsb notb intendedb tob beb thatb way.b Thenb youb
haveb tob haveb theb wholeb "Ib didn'tb meanb itb thatb way"b conversation!b Justb callb meb orb tellb ifb
possibleb tellb meb whatb youb haveb tob sayb whenb youb seeb me.Whenb feelingsb startb gettingb inb
theb wayb withb workb clearb thinkingb almostb neverb happens.b I'veb alwaysb usedb theb theoryb ofb
leavingb homeb atb homeb andb don'tb bringb itb intob work.b Modernb technologyb hasb putb ab bigb
damperb onb gettingb messagesb acrossb correctlyb dueb tob theb factb thatb sob manyb peopleb thinkb
thatb ifb theyb getb ab messageb allb upperb caseb itb meansb thatb someoneb isb mad,b orb inb myb
generationb itb meansb Ib forgotb tob shutb offb itb offb andb Ib don'tb wantb tob startb myb messageb overb
again.b Communicationb canb eitherb helpb orb hurtb youb dependingb onb whenb andb howb youb
comeb across.Strongb wordsb andb strongb characterb beingb statedb here.b Meetingb issuesb headb onb
andb takingb accountabilityb forb ourb actionsb isb theb rightb stepb inb anyb direction.b Studyingb theb
processesb ofb communicationb withb benefitb usb allb forb theb betterb thankb youb forb sharingb yourb
experience.b Communicationsb canb beb ruinedb inb sob manyb ways.b Web areb allb quickb tob assumeb
whatb ourb peersb areb doingb insteadb ofb listeningb tob themb andb lettingb itb allb sinkb in.b
Psychologicalb noiseb canb causeb lotsb ofb hurtsb feelingsb andb makeb ab goodb dayb goodb badb justb
becauseb youb assumeb orb youb don'tb understandb whatb isb goingb onb withb ab personb orb theirb
lives.b MAkingb sureb yourb meaningsb andb yourb pointsb areb asb clearb asb youb canb getb themb isb
ab hugeb partb ofb everydayb life.b Ib haveb hadb ab fewb situationsb onb myb workb placeb whereb ib haveb
beenb leftb outb ofb theb loopb andb thenb beingb calledb outb forb notb completingb workb whenb ib didn'tb
evenb knowb ib hadb anb projectb tob complete!b Ib amb ab newb managerb inb myb companyb andb ib feelb
thatb sometimesb ib getb overlookb becauseb ib amb theb newb andb quietb manager.b Sob ib haveb tob
constantlyb keepb communicationb withb myb superiorsb thatb theyb needb tob includeb meb onb
projectsb sob ib knowb thatb ib haveb tob dob andb properlyb manageb myb team.b Allb ib canb dob inb theb
meanb timeb isb tryb tob keepb anb openb communicationb withb myb managersb andb hopeb thatb
keepingb meb inb theb loopb doesb notb continueb tob beb anb issue.
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