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d d Id hadd ad problematicd communicationd experienced ond myd previousd job.d Thered wered somed
organizationd changes,d thed budgetd supervisord wasd movedd tod Accountsd Payabled team.d
Meaningd shed wouldd bed myd newd supervisor,d shed askedd med tod copyd herd ond myd emailsd tod keepd
herd ond thed loop.d Afterd thed firstd emaild sent,d ind whichd shed wasd includedd justd tod “keepd herd ond
thed loop”.d Thered wasd ad bigd conflictd becaused shed wasd followingd upd withd otherd directorsd fromd
differentd departments.d Fromd ad routined emaild itd escalated tod ad bigd problem.d Id thinkd thisd wasd
causedd becaused thed backgroundd shed had,d teamsd workingd ind differentd way.d Thed messaged Id gotd
fromd herd wasd tod copyd herd tod keepd herd informed.d Id guessd whend Id copyd herd shed gotd thed
messaged thatd Id wasd copyingd herd becaused Id wasd notd gettingd thed informationd requestedd andd
neededd herd tod taked action.d Id thinkd Semanticd noised letd tod thed challengingd ond thisd
communicationd experience.d Ifd thatd experienced isd repeated,d Id wouldd askd whatd shed meand byd
keepingd herd ond thed loopd andd befored sendingd anyd emaild includingd herd wouldd clarifyd herd nod
actiond isd neededd ond herd end.
·d d d d d d d d Thed wayd Id communicated professionallyd ord personallyd willd affectd myd credibility.d
Havingd ad goodd understandingd ofd thed communicationd processd andd tryd tod followd itd willd helpd tod
created ad goodd reputationd ind myd lifed ind general.d Id usedd tod workd atd ad CBOd (Communityd Basedd
Organization)d thatd dealtd primarilyd withd Homelessnessd andd individualsd withd chemicallyd
addictions.d Myd leveld ofd responsibilityd wasd alwaysd tod serviced thed clientd ford whateverd needd wed
asd and organizationd couldd provide.d Wed wered ad teamd ofd 8d withd twod supervisorsd ond sited andd 6d
cased managersd alld assignedd ad workingd listingd ofd clientsd thatd ourd supervisorsd thoughtd bestd
matchd ourd skilld andd experience.d Asd and employeed Id alwaysd offeredd helpd withd alld clientsd andd ifd
Id couldd stepd ind ford anyoned ind absence.d Id alwaysd askedd youngerd unseasonedd employeesd ifd theyd
neededd helpd withd buildingd rapportd withd clients.d Id wasd someoned whod wasd knowd ind thed
communityd asd goingd aboved andd beyondd thed leveld ofd service.d Thisd behaviord wasd awardedd
withd complaintsd fromd cod workersd statingd id wasd doingd thingsd ford theird clientsd withoutd givingd
themd ad chanced tod gaind thed experience.
Atd firstd hearingd thisd informationd Id wasd takend backd withd angerd andd confusiond realizingd thatd
myd cod workersd wered talkingd downd ond med asd ifd id wasd doingd ad themd ad disservice.d Id wentd tod myd
supervisord ond whatd id haved beend hearing.d hed informedd med thatd hed hasd beend hearingd thingsd
aroundd thed workplaced butd chosed tod maked itd betterd byd notd encouragingd peopled tod talkd behindd
someone’sd back,d butd insteadd encouragedd thed teamd tod communicated mored tod eachd other.
Ifd Id couldd god backd tod thisd experienced Id wouldd dod betterd tod gived myd teamd informationd aboutd
myd dealingsd andd workd beingd done.d Realizingd thatd ifd everyoned isd informedd everyoned isd
happy.d Therefored everyoned cand pickd upd whered theyd leftd offd withoutd beingd blindsidedd byd
workd beingd doned theyd weren’td awared of.
Understandingd thatd thisd wasd thed firstd challenged tod myd credibilityd ind positived andd negatived
aspectsd ofd myd workd performanced Id wasd abled tod learnd fromd myd mistakesd andd takend ond ad betterd
roled ofd keepingd thed communicationd strongd withind thed team.d Ind myd currentd roled Id amd ad
supervisord sod Id amd camed ind asd ad newd employeed tod theird branchd andd thed staffd hadd tod getd tod
knowd med andd understandd myd wayd ofd managingd things.d Thed communicationd wasd notd thed bestd
atd thed branchd whend Id camed ind andd thed staffd wasd notd tood intriguedd withd ad newd staffd memberd
letd aloned someoned ond thed managementd side.d Thed dynamicd hasd changedd drasticallyd andd Id cand
honestlyd sayd itsd becaused ofd thed communicationd withind ourd meetingsd thatd we'ved haved tod heard
everyoned outd ond thed topicsd ord thingsd thatd neededd tod bed hashedd out.
Asd ofd now,d ourd communicationd hasd improvedd whend wed alld satd downd andd talkedd aboutd whatd
needsd tod happend ind thed branchd andd howd thingsd willd onlyd getd betterd andd easierd withd
communication.
Thed thingsd thatd ledd tod thed challengingd communicationd wasd thatd everyoned wantedd tod bed ind ad
positiond ofd authorityd whichd maded thingsd harderd ond managementd becaused eachd persond feltd thed
needd tod voiced thingsd theird way,d whichd nothingd isd wrongd withd thatd butd itsd ad wayd tod
communicate.
Understandingd thed communicationd processd isd importantd ind establishingd credibilityd becaused ifd
youd haved everd heardd thed sayingd "d yourd wordd isd everything"d thisd isd ad veryd powerfuld sayingd
becaused mostd peopled haved onlyd theird wordd tod god byd sod communicationd isd vitald isd everyd
aspectd ofd everydayd life.d Id willd sayd thed hardestd communicationd experienced wasd workingd ind
retaild andd dealingd withd otherd managers.d Beingd ad managerd andd muchd youngerd thand yourd
higherd upsd ord evend peopled thatd ared yourd subordinatesd wasd veryd challenging.d Id askedd ad cashierd
ifd shed couldd taked outd thed trash,d andd shed statedd shed didn’td taked thed trashd outd atd homed sod whyd
wed shouldd dod itd ond ad job.d Id hadd ad shiftd ofd 8d peopled thatd wasd supposedd tod bed 15,d dued tod itd
beingd summer,d andd ad lotd ofd thed youngerd cashiersd wered callingd outd tod hangd outd ord dod anythingd
else.d Id wasd moppingd andd cleaningd thed breakroomd andd takingd outd mored trash.d Id figuredd ifd Id thed
managerd doingd myd partd andd thed bulkd ofd thed workd tod maked itd easierd ford everyoned else,d whyd
couldn’td Id askd ford twod trashd bagsd tod bed pulledd andd changed.d Id feltd asd ifd Id gaved herd thed optiond
tod chosed whatd shed wouldd andd wouldn’td do,d itd wouldd caused myd otherd staffd tod feeld liked theyd
couldd decided tod telld med whatd theyd wouldn’td dod ifd asked.d Id toldd myd cashierd ifd shed didn’td wantd
tod work,d shed couldd clockd outd andd god home.d Everyoned knowsd whend youd workd ond ad jobd thatd
youd willd notd alwaysd haved tasksd thatd youd enjoy.d Id feltd asd ifd responsibilityd isd ford thed wholed
team,d especiallyd ifd yourd managerd isd givingd youd thed smallerd tasksd dued tod ad shortage.d Ifd Id couldd
repeatd thed experience,d insteadd ofd askingd thatd cashierd ind frontd ofd thed wholed crew,d Id wouldd
haved pulledd herd tod thed sided andd askedd her,d sod thatd ifd shed didd sayd no,d Id couldd haved askedd
someoned else,d withoutd havingd tod disciplined herd ind frontd ofd everyone.d Id regretd itd sometimes,d
butd Id dod feeld asd ifd Id wered rightd ind handlingd thed situation.d Id dod believed thatd havingd betterd
communicationd skillsd withoutd allowingd emotionsd effectd howd youd handled thed situationd wouldd
suitd everyone.d Sometimesd stickingd tod facts,d andd notd howd youd onlyd feeld cand maked itd betterd tod
communicate,d alsod beingd abled tod bed relatabled andd seeingd ad viewpointd fromd othersd cand helpd tod
maked communicationd better.d Asd and Aircraftd maintenanced techniciand havingd goodd
communicationd skillsd isd ad veryd importantd toold tod haved whiled performingd yourd dayd tod dayd
task,d ford exampled Id rememberd ad situationd whered whered and aircraftd camed ind withd ad faultd tod thed
leftd handd engined whered Id performd thed maintenanced necessaryd tod rectifyd thed issued andd alld thatd
wasd neededd tod bed doned wasd ad fulld powerd engined rund whichd Id wasd notd qualifiedd clearedd tod
performd atd thatd timed sod Id informedd thed leadd mechanicd ofd alld thatd wasd doned andd signedd thed
sectionsd offd thed sectionsd upd tod thed engined runsd whichd wasd alld thatd wasd left,d whatd endedd upd
happeningd wasd thed aircraftd wasd scheduledd ford ad flightd ind thed morningd butd couldn’td god dued tod
thed operationald testd ofd thed engined notd beingd performed,d whatd Id couldd haved doned differentlyd
thatd wouldd haved surlyd helpedd ind thisd situationd wasd Id shouldd haved leftd ad writtend turnoverd
alongd withd thed verbald turnoverd whichd Id leftd withd thed leadd andd thatd wouldd haved ensuredd thatd
thed engined operationald testd wasd completed.Havingd and understandingd ofd thed communicationd
processd willd allowd youd tod bed mored efficientd atd communicatingd asd welld asd gived youd thed abilityd
tod maked changesd tod thed processd asd necessaryd tod allowd youd yourd pointd across.d Id justd recentlyd
startedd ad newd jobd thatd isd fullyd remoted andd willd bed evend afterd thed pandemicd isd over.d Thisd
comesd withd somed challenges,d mainly,d havingd tod adjustd tod neverd beingd ind thed samed roomd asd
myd managerd andd thed restd ofd myd team.d Whiled wed dod videod meetingsd daily,d thered ared stilld
somed aspectsd ofd communicationd thatd ared notd portrayedd thisd way.d Non-verbald communicationd
isd harderd tod pickd upd ond whend youd ared ond ad videod call,d andd thisd cand contributed tod notd beingd
abled tod communicated asd well.d Id knowd thatd personally,d Id amd someoned thatd gesturesd whend Id
speak,d butd notd sod muchd whend Id amd justd sittingd ind frontd ofd ad camera.Ind thed firstd weekd ofd myd
newd position,d Id hadd notd yetd beend abled tod actuallyd speakd tod myd newd manager,d eitherd overd thed
phoned ord ind ad videod meeting,d andd wed wered emailingd backd andd forth.d Id hadd maded ad commentd
ind and email,d thatd wasd supposedd tod bed light-heartedd andd funny,d butd itd wasd notd perceivedd thisd
wayd byd her.d Whiled Id haved alwaysd beend someoned thatd isd carefuld aboutd sarcasm,d jokes,d andd
anyd otherd commentsd ind writingd withd peopled thatd Id dod notd know,d Id momentarilyd forgotd Id wasd
communicatingd withd someoned thatd hadd notd yetd beend abled tod getd tod knowd myd personalityd andd
thed wayd Id communicated .Ifd Id couldd repeatd thed experience,d ind ad perfectd world,d Id wouldd haved
askedd tod eitherd speakd overd thed phoned ord dod ad videod calld initiallyd sod wed couldd getd tod knowd
howd eachd otherd speaks,d butd ifd thatd wouldd notd haved beend possible,d Id wouldd justd maked sured tod
choosed myd wordsd mored carefully.d Havingd ad strongd understandingd ofd thed communicationd
processd cand leadd tod beingd ad strongerd communicator.d Beingd abled tod utilized differentd
techniquesd andd alterd yourd personald communicationd styled tod betterd fitd withd someoned youd ared
conversingd withd cand allowd youd tod bed seend asd someoned withd credibility.d Thisd cand alsod allowd
youd tod fosterd strongerd relationshipsd withd colleagues,d supervisors,d andd subordinates.d Id used tod
bed ad managerd atd ad plasmad center.d Id wasd responsibled ford thed wholed flowd ofd thed center.d Afterd
aboutd 4d yearsd Id wasd promotedd tod bed thed centerd Trainingd Coordinator.d Myd jobd consistedd ofd
keepingd recordsd ford auditingd purposesd andd tod ensured thatd everyoned ind thed centerd stayedd upd tod
dated withd theird trainingd requirements.d Oned dayd and internald auditord walkedd intod thed building.d
Id wasd nervousd butd myd Centerd Qualityd Managerd andd ourd Centerd Managerd assuredd med thatd
everythingd wouldd god great.d Thed firstd dayd wasd ad breeze.d Thed nextd day,d Id walkedd intod myd
officed andd Id wasd greetedd byd ad messd thatd Id laterd foundd outd wasd leftd byd myd Centerd Qualityd
Managerd andd Centerd Manager.d Id immediatelyd becamed angryd andd sentd outd ad groupd textd tod
everyoned ond ourd team.d Ind thed messaged Id referredd tod myd officed asd beingd leftd trifling.d Everyoned
ond thed teamd wasd tod upsetd withd med becaused Id usedd thed wordd "trifling."d Afterd that,d thed conflictd
wasd neverd solvedd becaused wed refusedd tod listend tod oned another.d Id wishd thatd Id wouldd haved
handledd thed situationd betterd butd Id feltd liked theyd wered tryingd tod setd med upd becaused theyd knewd
thatd thed auditord wasd comingd backd thatd morning.d Id wishd Id wouldd haved justd cleanedd thed messd
upd andd discussedd itd withd themd faced tod face.d Id workd atd ad foodd establishmentd andd wed
constantlyd ared havingd eitherd failedd ord problematicd communication.d Wed ared ad restaurantd asd
welld asd ad freshd marketd sod thingsd cand getd hecticd sometimes.d Ind orderd tod heard ordersd asd welld asd
otherd employeesd wed ared requiredd tod weard ad headsetd sod wed cand heard whiled thed orderd isd beingd
placed.d Mored oftend thand not,d somethingd comesd overd thed screend andd itd turnsd outd notd tod bed
whatd thed customerd wanted.d Thed problemd isd eitherd thed customerd didd notd clarifyd themselves,d
thed persond takingd ordersd maded thed mistake,d ord thed persond makingd thed orderd maded thed
mistake.d Itd isd usuallyd justd thatd thed persond heardd thed customerd wrong,d however,d ind somed casesd
itd willd maked certaind employeesd losed theird mindd andd freakd out.d Wed alwaysd haved ad fulld staffd sod
thered isd quited ad bitd ofd backd groundd noised thatd alsod affectsd whatd wed hear.d Wed haved oned persond
ind particulard whod willd yelld atd everyoned ifd and orderd happensd tod bed changedd lastd minuted dued nitd
beingd abled tod heard clearly.d Insteadd ofd addressingd thed issued calmlyd andd justd redoingd thed order,d
theyd getd superd madd andd yelld andd cussd andd threatend tod walkd outd becaused peopled ared
"incompetent".d Whend ind alld realityd itd wasd ad simpled mistake.d Wed cand preventd thesed thingsd byd
doubled checkingd befored wed maked thed order,d etc,d butd wed dod notd alwaysd haved thed properd
amountd ofd timed tod getd certaind thingsd done,
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