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Ie alwayse starte troubleshootinge usinge thesee simplee networke troubleshootinge stepse toe helpe
diagnosee ande refinee thee issue.e Becausee ite developse ae successfule scenarioe fore thee
computer.
1. Checke thee hardware.e Whene you’ree beginninge thee troubleshootinge process,e checke
alle youre hardwaree toe makee suree it’se connectede properly,e turnede on,e ande working.e
Ife ae corde hase comee loosee ore somebodye hase switchede offe ane importante router,e thise
coulde bee thee probleme behinde youre networkinge issues.e There’se noe pointe ine goinge
throughe thee processe ofe troubleshootinge networke issuese ife alle youe neede toe doe ise
pluge ae corde in.e Makee suree alle switchese aree ine thee correcte positionse ande haven’te
beene bumpede accidentally.
2. Next,e turne thee hardwaree offe ande backe one again.e Thise ise thee mainstaye ofe ITe
troubleshooting,e ande whilee ite mighte sounde simplistic,e oftene ite reallye doese solvee thee
problem.e Powere cyclinge youre modem,e router,e ande PCe cane solvee simplee issues
juste bee suree toe leavee eache devicee offe fore ate leaste 60e secondse beforee youe turne ite
backe on.
3. Usee ipconfig.e Opene thee commande prompte ande typee “ipconfige (withoute thee
quotes)e intoe thee terminal.e Thee Defaulte Gatewaye (listede last)e ise youre router’se IP.e
Youre computer’se IPe addresse ise thee numbere nexte toe IPe Address.e Ife youre
computer’se IPe addresse startse withe 169,e thee computere ise note receivinge ae valide IPe
address.e Ife ite startse withe anythinge othere thane 169,e youre computere ise beinge
allocatede ae valide IPe addresse frome youre router.
4. Trye typinge ine “ipconfige /release”e followede bye “ipconfige /renew”e toe gete ride ofe youre
currente IPe addresse ande requeste ae newe one.e Thise wille ine somee casese solvee thee
problem.e Ife youe stille can’te gete ae valide IPe frome youre router,e trye plugginge youre
computere straighte intoe thee modeme usinge ane ethernete cable.e Ife ite works,e thee
probleme liese withe thee router.
5. Usee pinge ande tracert.e Ife youre routere ise workinge fine,e ande youe havee ane IPe addresse
startinge withe somethinge othere thane 169,e thee problem’se moste likelye locatede
betweene youre routere ande thee internet.e Ate thise point,e it’se timee toe usee thee pinge
tool.e Trye sendinge ae pinge toe ae well-known,e largee server,e suche ase Google,e toe seee ife ite
cane connecte withe youre router.e Youe cane pinge Googlee DNSe serverse bye openinge thee
commande prompte ande typinge “pinge 8.8.8.8”;e youe cane alsoe adde -t”e toe thee ende
(pinge 8.8.8.8e -t)e toe gete ite toe keepe pinginge thee serverse whilee youe troubleshoot.e Ife
thee pingse faile toe send,e thee commande prompte wille returne basice informatione aboute
thee issue.
6. Youe cane usee thee tracerte commande toe doe thee samee thing,e bye typinge “tracerte
8.8.8.8”;e thise wille showe youe eache step,e ore “hop,”e betweene youre routere ande thee
Googlee DNSe servers.e Youe cane seee wheree alonge thee pathwaye thee errore ise arising.e Ife
thee errore comese upe earlye alonge thee pathway,e thee issuee ise moree likelye somewheree
ine youre locale network.
7. Performe ae DNSe check.e Usee thee commande “nslookup”e toe determinee whethere
there’se ae probleme withe thee servere you’ree tryinge toe connecte to.e Ife youe performe ae
DNSe checke on,e fore example,e google.come ande receivee resultse suche ase “Timede Out,”e
“Servere Failure,”e “Refused,”e “Noe Responsee frome Server,”e ore “Networke Ise
Unreachable,”e ite maye indicatee thee probleme originatese ine thee DNSe servere fore youre
destination.e (Youe cane alsoe usee nslookupe toe checke youre owne DNSe server.)
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