PROJECTE CHARTERE FORE WORKFLOWE PROCESSE
IMPROVEMENT
Elimination of Waste and Improved Sustainability in Workflow
Project Charter for Workflow Process Improvement Page 1
CONTENTS
• Executive Summary
• Scope Statement
o Business Objectives
• Project Details
o Requirements
o Deliverables
o Estimated Schedule
o Estimated Budget
o Risks
o Completion Criteria
o Define Project Success
• Alternatives
• Stakeholders
• Project Manager
• Project Authorization
• Issue Log
Project Charter for Workflow Process Improvement Page 2
EXECUTIVEE SUMMARY
As the company plans to apply for B Corp Certification within the next five years, is important to
analyze our production workflow processes to look for reductions in waste and improve
sustainability metrics.
SCOPEE STATEMENT
The purpose of this project is to analyze and look for improvements in our tea production workflow
process. We primarily want to analyze the workflow processes from a lean manufacturing
perspective to look for waste and to focus our processes on improving quality for the end user. We
also want to analyze the workflow processes from a sustainability perspective and consider how we
can make our production workflow processes friendlier to the planet as a whole.
Business Objectives
• Analyze workflow processes for improvements to increase the company’s overall
sustainability metrics
• Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add
value to our product’s end users
• Analyze workflow processes to improve chances the organization is approved as a Certified
B Corporation
PROJECTE DETAILS
Requirements
• Simplify the tea production workflow using lean manufacturing principles to increase
efficiency
• Reduce use processes and materials that are not environmentally friendly
• Make process and material changes that cannot increase manufacturing costs
Deliverables
• Updated process flowchart
• Cost-benefit analysis of changes
• Summary of changes that specifically note sustainability measures used
Estimated Schedule
The project should be completed within two months of project kickoff.
Project Milestones or Phases
Estimated Completion Date
Project Kickoff
Day 1
Analysis of Current Workflow Process
Day 21
Completion of Research Around Potential Changes
Day 42
Final Recommendations
Day 53
End of Project
A week after the final set of
recommendations is created
Project Charter for Workflow Process Improvement Page 3
Estimated Budget
This project has a limited budget of $30,000. Funds are allocated for travel, research, and the hiring
of a third-party contractors to support the analysis.
Risks
• Removal of critical processes could lead to overall production errors or bottlenecks.
• Removal of processes could lead to less safe working environments for employees.
• Removal of processes could lead to a lower quality end product and then lower sales and
damage to the company brand.
Completion Criteria
The project is considered complete when a new, streamlined workflow process has been
recommended based on analysis and research and has met requirements.
Define Project Success
The workflow production process limits waste as much as possible and is as sustainable as possible,
or will improve processes by reducing waste and improving sustainability. Improved sustainability
will be viewed from the perspective of the application to be a Certified B Corporation.
ALTERNATIVES
The main alternatives to the project are not to review or change internal workflow processes or to
use a different operations process or philosophy that differs from lean manufacturing, such as total
quality management or Six Sigma.
STAKEHOLDERS
List all known project stakeholders.
Name
Project Role
Organization
Chief Operations
Officer
Project Sponsor
NationaliTeas
Corporate Office
Director of Production
Project Team
NationaliTeas
Manufacturing Division
Director of Quality
Control
Project Team
NationaliTeas
Manufacturing Division
PROJECTE MANAGER
Jennifer Smith
PROJECTE AUTHORIZATION
By initialing each page and signing below, the chief operations officer and the project sponsor
approve the project described herein and authorize it to begin.
Project Charter for Workflow Process Improvement Page 4
X
Chief Operations Officer
e
X
Project Sponsor
ISSUEE LOG
Issues that come up after the charter has been approved should be added below and reviewed for
impact on cost, scope, and alignment to the original project requirements. Each issue should be
addressed, either through a short explanation of why it does not need to be acted on or an
explanation of how it will be resolved.
• There is general confusion among stakeholders regarding their level of decision-making
power, involvement, and scheduling of major project milestones.
• A stakeholder has recommended a change from the existing product packaging to a shiny
foil packaging for aesthetic reasons, and they have asked for this be built into the process
workflow documents.
• The procurement department wants to triple the project budget to allocate more funds to
researching, testing, and finding a new supplier for compostable packaging materials.
