In some industries, employee training is limited. This is most likely
due to a company not having enough resources to train an employee
and funds. Companies are likely to have funds tied up in other areas.
These companies are also likely to have experience or educational
requirements during the hiring process.
Some potential negative repercussions of the practice on employees
are different actions that are taken, customer to go elsewhere for
similar services, and damage a company's reputation. Employees may
have been taught or simply learned a different way to go about a
particular duty than the company would like causing a hostile work
environment. People will be bickering about their way is the right
way. When employees are not adequately trained, they are not
providing the best service possible. This will send a customer to go
elsewhere for a similar service. It is said the best marketing is from
the word of mouth. If a person speaks about a bad experience from a
company, then that could damage a company's reputation.
If companies provided adequate training, then their employees would
feel more comfortable performing job duties. When employees are
doing their job effectively, they will be satsfied by providing a
positive working environment. This will carry over to the employees
that are providing the service to the community. When employees
are properly trained and are satisfied, they will provide excellent
customer service to its customers. The positive working environment
will attract talented personael to work for the company.
