Identify one example of an organization that created value for itself
through outsourcing part of its supply chain. Provide a link to one
resource.
Back in 2007, Cisco IT outsourced network management operations
with Cisco ROS. Cisco ROS was acquired back in 2004, and it
provides global clients foundation technology, core routing, Cisco
Unified Communications, network security and Cisco TelePresence.
Here is the provided link: Cisco_IT_Case_Study_CiscoROS_CS.pdf
Identify the benefit that occurred.
The benefit was more strategic use of Cisco IT resources.
How did this benefit help the organization create value? Who was
the value created for—the organization, or the customer?
The value was created for the organization, but also the customer.
Cisco IT was behind on tasks and were working constantly. It
improved responsiveness, it outsourced work that was not being
finished, enabled them to follow best practices without hiring new
staff, global scalability, improved productivity and quality of life for
Cisco IT staff, and with this merge, comes more benefits for the
customers. (Cisco, n.d.)
Cisco. (n.d.) How Cisco IT Outsourced Network Management
Operations. Cisco_IT_Case_Study_CiscoROS_CS.pdf
