Overthepastfewyears,partofmyjobistoidentifyprocesserrors
andcorrectit.Someofthesechangesarequickandeasy,whereI
justhavetoaddanewstepintheprocess.Thentherearesomethat
arealmostacompleterevampoftheprocess.Withthosechanges,it
requiredalittlemoreplanningandteamwork.
AlotofthetechniquesIlearnedintheclasswerethingsIwas
alreadydoing.Iwouldalwaystrytocommunicatetheplanwiththe
team,gettheirinputs,andfollowuponthechange.OnethingI
thinkitcriticalinthechangeprocessiscommunication.I’veseenit
numeroustimeswhereaplanwillfailbecausetheleaderofthatplan
doesnotcommunicate.Inmostcasestheplanisgood,butbecause
peopledon’tknowthegoalsortheirroles,thenitusuallyendsup
failing.