An example when previously was when was of I experienced change I
a a Team Captain at Fintech organization in their call center. It was
both and professional, was living through personal as it me a change in
my career. There was Team Captains that supported different about 12
team. oversaw training, more the growth while the We coaching, of
Leader and on, assisted with the performance areas needed to focus
we would help the team members with those increasing their areas and
skills, the without notice, not Leader. One day any we were into pulled
a meeting with our VP of the call centre and a few of our Leader (they
had as our the Team Captains their Team). were advised We roles
were longer that would back the es, take no needed and we go on phon
a slight pay cut, changed schedules starting that Monday. It was
Thursday. transparency was provided. was what was basically. No It it
Based management on the change skills covered this course, there in
100% been no should have a different There was approach.
transparency, there was trust, there was from leadership no no support
or be them advising why it needed to that way. The ADKAR change
management model could have been used there was but no
awareness, well zero reinforcement. The McKins 7-S as as ey model
also could have been did see either play. used, unfortunately I not in
These skills could have helped team navigate this us as a change and
understand other more the why, of than was business it a decision.
It is interesting taking this course recently joined because I a new
organization was with brand- team Talent and aligned a new in
Development Management. with Performance Onboarding and The
organization with been around for years the team I am has 100 and
members have lengthy tenure, spoke with who a I someone has been
there for years! That you are either new within the 32 is not uncommon,
pandemic or been at 10 plus am have around for least years. What I
getting is, fresh eyes not always perceive the same things that at do
someone with eyes that ONE specific organization for on has had 15
years. very road navigate, Change management is a tough to and am I
living it, have since starting this course. This course through and been
has of helped really understand the dynamics me change management
and day provided tools and resources can use me I in my -to-day. I
really Kotter's view his theory that was more focused appreciated and
on and the challenge which really was "...changing people's beahviour
not or strategy, systems culture" (Hee 2019). really & Shanmugam, I
am and learning that now, focusing the on behavioral changes
practicing the tools have been provided this course we through to
address those changes. really focusing the short term wins I am on
right there are directions that are being with now as a lot of we pulled
processing within Performance and change Management Onboarding.
I think when the more tenured team members see the short-term wins,
they will start trust team and that much more to us as a help throughout
this process.
Experience with Change
Working through this course provided me with a new
perspective instead dreading it, understand that of change; of I now
there are different that can make more techniques it manageable.
As a former employee animal vaccination clinic, change of an
was constant new rules and regulations vaccines from the as about
county had implemented, and different veterinarians and state to be
also had their vaccination that would shift at personal preferences
