Yes, it has changed. I thought revenue was the determining factor of how successful an
organization becomes. However, revenue does not say anything about the foundation of
the company. Other determining factors measure a company’s success, like employees’
satisfaction and customers satisfaction. Employees are significant assets to the company.
Employees drive the company towards the direction of the company’s vision and
expectations. If employees are provided with the skills and knowledge, they become
confident during their job. Happy employees will lead to more satisfied customers, and a
company needs them both. Customer satisfaction is important, but customer
relationships are just as meaningful. Customer relationships say a lot about the company;
it shows customers’ trust and loyalty. Measuring organization success is essential because
every company needs to know how well they perform.
As a leader, it would be employee performance. Employees play an essential role
and are critical to the company. How well an employee executes their tasks and how
effective they are in their job is vital. Employees are an investment to the company, and
must show job efficiency. A yearly performance review is an effective tool to use for
improving performance.
