This year was a pleasure and I am glad I got the opportunity to read
each of your discussions. I wish you all continued success and
reaching goals you wish to achieve. My parameters for measuring a
successful organization has definitely changed over the semester.
The concept of a balanced scorecard was never something I
considered or knew about prior to this course. The balanced
scorecard allowed for so many opportunities to identify key
performance indicators within an organization and capacities
necessary to succeed. An organization that has the financial
tolerance, desire to grow their current market, and innovate within
were all key indicators of their success. My initial train of thought
when measuring the success of an organization was by far more
basic. The material provided throughout this course made my
thought process consider deeper characteristics of an organization.
These components factored into the internal and external
components of the organization, and the company's sensitivity to
unplanned events that can cause a disruption in their daily activities.
As a leader, you must consider communication, internal capacity to
handle change, employee retention and continued education, and
constantly challenge the process to innovate in the workplace. To
create a high performance team, managers should encourage a
strong focus on team communication to ensure improvements in
motivation, productivity and profitability. Equally, managers must
prioritize the dissemination of information to their direct reports.
This includes constantly considering employee feedback and
opinions on a new process or policy. Being open and honest about
strengths and limitations in workplace behaviors is one way to help
generate trust between team members. Having an understanding of
our own personality traits can help us to learn why we behave in a
certain way. It can also identify how we interact with people and
whether we need to consider making changes to our behavior. A
team that offers communication and trust across all levels offers the
capacity to innovate and focus on the vision of the organization.
These are all key to understanding how to lead. This being said,
measuring the growth of an organization that is considered high-
performing will focus on employee retention rate, customer return
rate, the gross profit margin which shows a company can turn a
profit, and the market share and ranking an organization holds.
