I would say that my parameters for a successful company have
changed through this course. There are so many more aspects to
look from HR departments to the employees in customer facing
roles. Success within a company or organization can be measured
through monetary success. I also believe that success should also be
measured by the employee and customer satisfaction. Employee
satisfaction because we want our employees satisfied and
performing at the highest level possible. Customer satisfaction
because for a company to be successful we must be able to meet all
our customers’ needs effectively. I believe the main thing to measure
a company’s success is how they perform in comparisons to their
competitors.
If I was the leader of the organization one of the main
aspects, I would look at is the performance of our employees. I would
want to ensure that all employees have the skills and knowledge
needed to be successful within this industry. Also, as a leader I would
want to lead by example and have a hands-on approach to leading an
organization. This will effectively show everyone the expectations
and goals that or organization is striving to meet. I also believe that
giving employees a certain freedom so they can effectively adapt and
meet the needs of customers in a changing industry.
