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The leadership skills and behaviours that I have selected for the adaptive leadership toolkit
include intelligence or intellectual ability. The intellectual ability of the leader affects the
performance of the organization. For example, Steve Jobs, one of the most successful leaders,
was very intelligent on the product and design. Leaders must have higher intelligence than the
people they are supposed to lead. The intelligence of the leader includes having strong verbal,
perceptual, and reasoning abilities. Antonakis, House, and Simonton (2017) found a curvilinear
relationship between IQ and perceived leadership. Essentially, as the IQ increased, the
perception of the leadership increased. However, the study found that being too intelligent was
not good for the leadership; the best score is a little higher than the non-leaders.
Self-confidence is another trait I would select for the adaptive leadership toolkit. Self-
confidence concerns the certainty of the leader about their skills and competencies. Steve Jobs
is an example of a leader who was self-confident; he talked about products that he wanted to
make, although they seemed far-fetched, he never displayed any doubt about his abilities to
develop the products (Toma, & Marinescu, 2013). Another skill is interpersonal and other
people skills.
These changes will positively impact the result in the next employee engagement surveys in
several ways. First, it will give confidence to the employees that new changes will be
implemented. Moreover, the leader is intelligent and aware of the achievability of the set goals.
Overall, employees will feel more confident in the leadership skills and abilities of the leaders.
Moreover, interpersonal skills will increase the level of personal relationships between the
leader and the employees.
Self-awareness
Establishing the ability to reflect on your actions, your inward and outward responses, is crucial
when attempting to improve the perception of leadership and the true intent of leadership. Ask
any skilled poker player; everyone has a tell. Even if you think you are hiding a reaction, the
odds are someone will see your truth. Instead of masking and hiding throughout the workday,
take the time to learn how to become self-aware, see the opportunities for change and
improvement and find worth in those adjustments. Taking those steps and trying can help
reshape a person's instinctual responses. If you walk into work and declare you are going to
have a bad day, odds are you will. Instead, if you walk in and say you are going to have a great
day, the odds are far better you will indeed have a decent day. The same can be said for
regulating yourself and being aware of how you interact with people and your actions that
impact the business and the people around you. The alignment of my suggestion to work on self-
awareness directly speaks to the following questions from the engagement survey, "Provides
leadership who act in just and ethical ways, and I trust my supervisor." Trust is tough to regain,
and if it is addressed and a person is not self-aware, they will never change. A person who thinks
issues only apply to others is usually the biggest problem in any organization. Seeing someone
struggle, but knowing they are aware and are learning to do and be better, is much more
palatable than watching someone who thinks they are above it all. Having the individual accept
their part in the organization's dysfunction would be the first step. Creating an environment that
allows for growth will be the tricky part. For the years referenced on the survey results, these
questions did not score well; this perception was not an anomaly it was the norm. Once the
individuals work on themselves and learn to express themselves honestly and respectfully with
integrity, they will notice a change. With scores as low as they were, any improvement will be
seen. However, with the amount of damage done over the years, it may take a year or two for
leadership to regain the trust lost and see a decent increase in the scores. It will be an actual test
of commitment; will leadership still try to fix what is broken if the reward for that change is not
swift? It will be up to all parties involved to create a positive result regarding trust, ethics, and
self-awareness in the following survey.
Do the leadership skills and behaviours identified for improvement align with a specific
question in the engagement survey?
The leadership areas I believe need to be improved are recognition/praise and
training/development.
Survey Questions: Recognition and Praise
"My work gives me a sense of personal accomplishment"
"I feel encouraged to come up with new and better ways of doing things"
When employees feel that their work is being recognized it contributes a sense of pride and
ownership that improves morale throughout the business. People want to know that there work
and efforts are valued and not just a random number. Every company I have worked for that was
a success were able to tap into the power of their people. The easiest way that this is
accomplished is by showing the employees that you seem them for more than just a drone and
that their contributions are what make the company move forward and allow the company to
access success.
Survey Questions: Training and Development
"I have received the training I need to perform my job responsibilities"
"My supervisor talks with me to help me determine my training and development goals"
With improvements to the training and development departments the company can encourage
growth and pride in the ones job within the company. No employee wants to go through the day
unsure of what they should be doing or how they should be doing it. When there are clearly
defined job performance responsibilities it removes a layer of doubt and concern that can be
paralyzing during the work day. At my previous company the most numerous complaint that
was received from employees that would leave was the lack of training was extremely
frustrating and it became exhausting after a while. I know when I know how to do something the
expected way it makes me feel relaxed and I enjoy the task much more than trying to guess the
best way to complete the task or worrying that I will get in trouble for doing it incorrectly.
How will improvement in the leadership skills and behaviours you have identified positively
impact the results in the next employee engagement survey? 
Improvement in the above areas will help improve the surveys rankings the next time it is
scheduled. Employees want to feel empowered and that management is aware and appreciative
of the hard work that they put in to make the company a success. While it won’t be a drastic
overnight change, in the long run the survey results will be more positive as the employees will
feel valued.
Communication
Communication involves many factors that can compromise the delivery. Providing integrity,
eye contact all play a part. If you lack in one, it could not only disrupt the intent it could
compromise the entire fabric of the team. If you provide valuable information but are yelling, it
will not be heard for its intended value. It will be received in a negative light. Suppose you
whisper, with your head down, while explaining new and exciting changes to the company. In
that case, it may reflect an attitude of disinterest or disagreement with the initiative instead of
the intended enthusiasm you may feel. Cultivating a team of active participants requires
impeccable communication and the ability to positively relay information and receive
information. Growing up I always heard in school, knowledge is power. Knowledge provides
you the power to make informed decisions. It's the power to leverage information learned to
create change or fuel growth. If someone cannot communicate their feelings or their reactions
adequately, all that opportunity is lost. The questions that speak to communication are,
"Promotes an environment in which employees feel free to make suggestions and complaints,
and my supervisor lets me know where I stand and what is expected of me." Communication is
a two-way street. It's the most collaborative thing a team can do to organize chaos, create
change, or keep things on a steady path.
Empowerment and Engagement f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f
"Great minds don't think alike. They challenge each other to think differently. The people who
teach you the most are the ones who share your principles but not your thought processes.
Converging values draw you to similar questions. Diverging views introduce you to new
answers" (Grant, 2021).
A leader who takes the time to share ideas and explore opportunities for themselves and their
employees is a way to create a team that works together instead of against each other. The
questions on the survey relating to empowerment and engagement are, "I feel encouraged to
come up with new and better ways of doing things; my work gives me a sense of personal
accomplishment, recognizes employees based on merit, i.e., accomplishments, successes, and
when people work extra hard to meet our goals they are rewarded accordingly." Each of these
questions utilizes communication and self-awareness, as mentioned above, but also speaks to
the need for leadership to be engaging and engaged in the day-to-day functionality of the team
and the betterment of the employees. Creating opportunities and rewarding efforts may help
empower workers to maintain their momentum each day. A group of people who feel
undervalued and underutilized creates a disconnect between the mission of the business and the
individuals who are tasked with accomplishing the mission statement's goals. f f f f f f
Imagine the company is a car. Could you ride on the rims in the event of an emergency and get
to your destination? You might, but it could cause irreparable damage. Would it be better to ride
in a car with properly inflated tires, a seat belt strapped across you, and a full tank of gas and
windshield wipers to wipe away the rain? Yes. There are ways to get by, and there are ways to
do things properly, efficiently, and productively. Creating opportunities to communicate,
become self-aware, empower employees, and engage in their success will lead to a well-oiled
team with a goal and the ability to meet those goals together.
Grant, A.[@AdamMGrant]. (2021, November 18). Great minds do not think alike. They
challenge each other to think differently. The people who teach you the most are the ones who
share your principles but not your thought processes. Converging values draw you to similar
questions. Diverging views introduce you to new answers. [Tweet]. Twitter.
https://twitter.com/AdamMGrant/status/1461337368611463175.
References
Antonakis, J., House, R. J., & Simonton, D. K. (2017). Can super smart leaders suffer from too
much of a good thing? The curvilinear effect of intelligence on perceived leadership behaviour.
Journal of Applied Psychology, 102(7), 1003.
Toma, S. G., & Marinescu, P. (2013). Steve Jobs and modern leadership. Manager, (17), 260.
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