The employee satisfaction survey and assignments we have
completed has led me to focus on the need for improvement
in manager´s credibility, recognition of employees, and
empowerment of employees.
Manager'sCredibility
¨Credibility is the foundation of leadership, if people don't believe in
the messenger, they won´t believe in the message¨ (Kouzes &
Posner, 2003). Employees in the organization do not have trust in
their supervisors as directly pointed out in the negative results to the
¨I trust my supervisor¨ question. All the effort to improve leadership
in the organization will be useless if the supervisors do not gain
credibility in their employee's eyes. Even improved recognition of
employees will be ignored by employees if they do not believe the
person giving the recognition is credible. The credibility will also
address the ¨My Supervisor talks with me to help me determine my
training and development goals¨ along with the ¨Provides Leadership
who act in just and ethical ways¨. Trust and respect are earned daily
and obviously the employees do not have either for their
supervisors. Improvement in the manager´s credibility will have an
immediate impact and will reflect positivity on the next employee
satisfaction survey. ¨Without credibility you may end up being a
leader of one - yourself¨ (Gordon, 2019).
RecognitionofEmployees
Lack of recognition in employees is evident in the entire Recognition
& Praise and Reward & Recognition focus areas. Some of the lowest
favorable responses came in these focus areas, and the largest
negative trends are identified in this focus area. Improvement in
recognition or having a ¨Encourage the Heart¨ mentality will give
employees a feeling of worth. Both formal and informal recognition
will result in improved productivity along with more positive results
in the next employee satisfaction survey.
EmpowermentofEmployees
The results to the question ¨My Job makes good use of my skills and
abilities¨ and ¨I feel encouraged to come up with new and better
ways of doing things¨ show that employees feel under-utilized. What
we don't from the survey is the level of the employees
who participated. Entry level employees often feel underutilized
since their potential talent expands past their
job experience. However, empowering employees is going to
increase supervisor´s credibility, as it shows the supervisor is putting
trust in their employees. The satisfaction survey shows us that
employees are proud to work in this organization, but they don’t feel
like they are contributing.
References
Gordon, L. (2019, January 18). Credibility: The Foundation of
Leadership. South Dakota State University. Retrieved November 21,
2021, from https://extension.sdstate.edu/credibility-foundation-
leadership
Kouzes, J. M., & Posner, B. Z. (2003). The Five Practices of Exemplary
Leadership. https://www.pnbhs.school.nz/wp-content/uploads/2015
/11/The-Five-Practices-of-Exemplary-Leadership.pdf
