I want to share a personal experience. This week I have chosen to
discuss Microsoft Teams. My role is to primarily train others how to
use different software. I recently went through an extensive training
with my company that literally taught over 300 people how to use a
new system used to answer and make calls in the call center. Before
this, we had to start a transition from Skype to Microsoft Teams. I
had the pleasure of training the same 300 people how to use
Microsoft Teams. Teams is the new Skype for Microsoft. With
Skype you use this for meetings with video calls, instant messaging,
sharing documents, and even sharing your own screen. The great
thing with Teams is you can organize people into groups or teams
within teams, and communicate in a chat-based environment. You
can save different folders, and upload different documents where
everyone has access to these documents. There is also a calendar
that can be utilized to keep up with meetings that are going on and
you can also use the task function to assign tasks to different
people. This task option is a constant reminder that you have
something you have to complete, and once completed, you can mark
it as completed. I have used this tool personally several times and
have trained it. This specific program allows companies to create a
bridge for their different departments, as well as make it easier for
different teams to find the information they need to know, and pose
as a resource center for other employees. Specifically, IT can use
this to share screens with other people, as well as be used as a
training platform for new IT members or to even help those not in
that field at all.
