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Learning Objectives
By the end of this module, you will meet these learning
objectives:
Identify uses of systems thinking in the
information technology eld
Describe the process of systems thinking
Module Overview
Systems thinking involves examining how di$erent parts of a
system interact with each other, and how IT professionals
can improve these interactions. A typical IT system will
contain elements that we've studied previously: hardware,
software, networks, and people. Identifying where the
di$erent components interact with each other is typically the
rst step to being able to identify e)ciencies in a system.
Understanding the impact a change in one area might have
on other related parts is an important consideration before
making such changes.
Understanding how systems work together is important; a
simple change that you make to one element of the system
can have a cascading e$ect on other systems. For example,
changing hardware in a network might a$ect the software
and the network’s ability to communicate. Deploying a script
to automate a process might a$ect others using the same
systems.
Module at a Glance
This is the recommended plan for completing the reading
assignments and activities within the module. Additional
information can be found in the module Resources section
and on the module table of contents page.
1. Take the weekly Check Your Knowledge quiz to help
gauge your current understanding of content covered
in this module.
2. Review the required resources for Systems Thinking in
Information Technology.
3. Review the required resources for Systems Thinking
Processes.
4. Complete the Activity: Systems Thinking Project
Milestone.
5. Review the instructions and rubric for Project Two: The
IT Professional, which is due next week.
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