Learning Objectives
Examine the variables that contribute to subjectivity in defining the
quality of health care
Explain the role of quality in health care
Assess the differences amongst the various models of quality
measurement
Reading and Resources
Article: Navigating the Health Care System
This guide aims to help readers receive quality health care, along with
providing resources for more information.
Website: Institute for Healthcare Improvement
This is the official website for the Institute for Healthcare Improvement.
Website: National Association for Healthcare Quality (NAHQ)
This is the official website for the National Association for Healthcare
Quality.
PDF: CAHPS Quality Improvement Models
Section 3.B. contains an explanation of the numerous models that have
emerged for implementing effective improvement actions.
Library Article: Best Practices of Total Quality Management Implementation
in Health Care Settings
This is a review of TQM’s practices and success of implementation in health
care.
Library Article: Quality Management in the Healthcare Industry
This article describes the importance of quality assurance in health care.
