Running Head: HEALTH CARE
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1-2 Journal: Leadership
HRM630
SNHU
HEALTH CARE
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The Health Care Criteria for Performance Excellence focuses on seven different
criteria, which include leadership, strategic planning, customer focus, workforce focus,
operation focus, results, and measurement, analysis, and knowledge management.
However, for the purpose of this paper, I will review only the leadership component. As
a leader in the healthcare industry, the reading has proved to be very beneficial for me.
It has provided me with valuable insights into how important is leadership in order to
sustain and ensure the growth of the organization. The reading has guided me to become
a better leader in the future.
I work as a Director of Health and Family Welfare. In this role, I have come
across a number of challenges. I am working on improving my leadership skills and
looking for opportunities to update my knowledge. I understand that as a leader, I have
the responsibility to communicate with my team members effectively and take the
initiatives to help the organization get closer to its core business goals.
The leadership component in the ‘Health Care Criteria for Performance
Excellence’ made me contemplate on my personal experiences. In order to create a
sustainable organization, it is important to develop as well as enhance leadership skills
(Baldrige Performance Excellence Program, 2011). I continuously strive to enhance my
leadership skills. For this, I keep learning new things every day. I grasp every opportunity
of learning that can help improve my leadership skills. I try my best to empower my team
members by delegating certain tasks according to their capabilities and potentials. I have
also become a good listener. I carefully listen to all the ideas, feedback, and suggestions
provided by my team members and others in the organizations and try building on them.
I look for ways in order to inspire others and motivate them at work.
In terms of communication, I effectively engage in two-way communication with
my team members. We have leadership meetings on a daily basis. During these meetings,
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the Directors and all the employees of the organization meet at a given time of the day
and discuss the different problems, plans, and course of actions to be taken. Such
meetings prove to be valuable in overcoming the potential roadblocks. All the important
points are discussed, and different solutions to potential issues are identified. It ensures
that everyone in the organization is well-informed about the important matters, thereby
enabling better decision making. Moreover, the daily meetings promote effective
communication and strengthen leadership.
In the entire reading, the term that captivated my attention the most is the “Leadership
System” (Baldrige Performance Excellence Program, 2011). The term can be defined as
the manner in which leadership is exercised, both formally as well as informally,
throughout the organization. It includes all the vital components such as two-way
communication, decision making mechanism, development of managers and leaders,
performance expectations, and more. Becoming familiar with all the aspects of the
leadership system will enable me to become a better leader in the future. The reading has
provided me with optimum value. I am personally looking forward to the course in order
to enhance and develop my leadership skills.
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References
Baldrige Performance Excellence Program. (2011). 2011–2012 Health Care Criteria for
Performance Excellence.
