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There are several reasons why medical professionals may not provide
accurate data by not reporting errors. First, reporting an error may take
more time than just fixing the error or moving on would. Medical
professionals have many tasks to do and patients to help so time is scarce.
Second, medical professionals who catch errors made by others may be
hesitant to speak up and possibly hurt their relationship with their
coworkers. Third, and most importantly, they may fear the repercussions on
their career from making mistakes. Retaliation is a serious concern for
workers in all industries. One of the less reactive measures that could be
taken to reporting an error would be leadership ignoring the report, which
is what happened in the GlaxoSmithKline Whistle-Blower lawsuit where a
report of serious manufacturing issues went ignored (CBS, 2010). This can
lead to disaster but the more feared reaction is being blamed for an error
and the possibility of getting fired.
Leaders can eradicate a culture of shaming and blaming employees starting
with a focus on support and safety. When employees feel support from
their managers, they will be more likely to speak up when an error occurs.
Creating a culture of safety means taking actions to back up statements
claiming that employee and patient safety is a priority. With employees
focused on the safety of patients they will be more likely to speak up if an
error impacts patient safety. Establishing trust between managers and
employees would also make employees more comfortable with speaking
up./
References
CBS. (2010)./Glaxo Whistle-Blower Lawsuit: Bad Medicine. Retrieved
from/https://www.cbsnews.com/news/glaxo-whistle-blower-lawsuit-bad-
medicine/
/
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