a a In my experience technology in the healthcare industry is different no matter where you
go. For example, from 2012 until 2019 I worked for a major healthcare organization, since I
started, we have been using one particular program with enhancements rolling out almost
three times a year. In 2016, we were introduced to a new platform which was supposed to be
newer and more improved than the previous. I have to say that I was impressed and it was
great! In 2019, we were bought out by another managed healthcare organization who then
introduced the company as a whole into a completely new platform. All of these platforms
were meant to be able to serve the members/patients the best of our abilities.
a a a a a We do have nurses who review medical records and serve members in a completely
different manner than that of nurses in a hospital setting. In a health insurance company, our
nurses are not providing bedside care per say. But they have the ability to review medical
records and make recommendations regarding their care without having that one-on-one time
with the member/patient. Whereas in a hospital setting, nurses are using technology to chart
their interactions with the patient. Whether it be for medication disbursement or vitals taken
throughout the day. Documenting the type of mental state, the patient is in, if they ate, what
type of diet they may be on. All things done based on bedside care. Yet in a primary care
providers office a nurse may be able to go more in depth into medical records because they
may have more time and provided one on one treatment.
a a a a a Managing information can face challenges since not all entities use the same
programs. Since all organizations/providers and/facilities use different programs, managing
medical records can face some challenges and here is why; if a patient is being treated for
Cancer at Moffit Cancer Center and choses to be part of a clinical trial at Florida Cancer
institute, the patient is now at the mercy of either one of the facilities to get the medical
records from one to the other in time to make the sound decision on treatment for the
particular trial.
a a a a a For example, a cancer registrar in a healthcare facility would require training on not
only how to manage registration for cancer patients within the facility database but they will
also need to know how to manager the cancer registry with the CTR (Certified Tumor Registrar)
and the NCRA (National Cancer Registrars Association). The CTR and NCRA are large databases
which require those managing or having access to it have proper training and utilize
appropriately. (Bowie & Green, 2018).
References
Bowie, M. J., & Green, M. A. (2018). Essentials of health information management: Principles
and practices. Cengage Learning.
