Inmyexperiencetechnologyinthehealthcareindustryisdifferentnomatterwhereyougo.
Forexample,from2012until2019Iworkedforamajorhealthcareorganization,sinceIstarted,
wehavebeenusingoneparticularprogramwithenhancementsrollingoutalmostthreetimesa
year.In2016,wewereintroducedtoanewplatformwhichwassupposedtobenewerandmore
improvedthantheprevious.IhavetosaythatIwasimpressedanditwasgreat!In2019,we
wereboughtoutbyanothermanagedhealthcareorganizationwhothenintroducedthecompany
asawholeintoacompletelynewplatform.Alloftheseplatformsweremeanttobeabletoserve
themembers/patientsthebestofourabilities.
Wedohavenurseswhoreviewmedicalrecordsandservemembersinacompletely
differentmannerthanthatofnursesinahospitalsetting.Inahealthinsurancecompany,our
nursesarenotprovidingbedsidecarepersay.Buttheyhavetheabilitytoreviewmedicalrecords
andmakerecommendationsregardingtheircarewithouthavingthatone-on-onetimewiththe
member/patient.Whereasinahospitalsetting,nursesareusingtechnologytocharttheir
interactionswiththepatient.Whetheritbeformedicationdisbursementorvitalstaken
throughouttheday.Documentingthetypeofmentalstate,thepatientisin,iftheyate,what
typeofdiettheymaybeon.Allthingsdonebasedonbedsidecare.Yetinaprimarycare
providersofficeanursemaybeabletogomoreindepthintomedicalrecordsbecausetheymay
havemoretimeandprovidedoneononetreatment.
Managinginformationcanfacechallengessincenotallentitiesusethesameprograms.
Sinceallorganizations/providersand/facilitiesusedifferentprograms,managingmedicalrecords
canfacesomechallengesandhereiswhy;ifapatientisbeingtreatedforCanceratMoffitCancer
CenterandchosestobepartofaclinicaltrialatFloridaCancerinstitute,thepatientisnowatthe
mercyofeitheroneofthefacilitiestogetthemedicalrecordsfromonetotheotherintimeto
makethesounddecisionontreatmentfortheparticulartrial.
Forexample,acancerregistrarinahealthcarefacilitywouldrequiretrainingonnotonly
howtomanageregistrationforcancerpatientswithinthefacilitydatabasebuttheywillalso
needtoknowhowtomanagerthecancerregistrywiththeCTR(CertifiedTumorRegistrar)and
theNCRA(NationalCancerRegistrarsAssociation).TheCTRandNCRAarelargedatabaseswhich
requirethosemanagingorhavingaccesstoithavepropertrainingandutilizeappropriately.
(Bowie&Green,2018).
References
Bowie,M.J.,&Green,M.A.(2018).Essentialsofhealthinformationmanagement:Principlesand
practices.CengageLearning.