ITIL or the Information Technology Infrastructure Library, is a library set of
volumes describing a framework of best practices for delivering IT services.
ITIL is currently comprised of five books. Each version covers the various
processes of the IT service lifecycle. These processes can positively effect
IT service management, and ensure both parties productivity
Analysis
ITIL holds a systematic approach to IT service management and "can help
businesses manage risk, strengthen customer relations, establish cost-
effective practices, and build a stable IT environment that allows for
growth, scale and change" (White, et. al, 2019). ITIL was first developed
"going back to the 1980s in the United Kingdom as a government
initiative" (simplilearn, 2022). The CCTA, British government's Central
Computer and Telecommunications Agency, ITIL first consisted of more
than 30 books, that included vendors best practices.
The attached pamphlet includes information regarding the evolving ITILs
best practices and components within ITSM (IT Service Management).
These processes can increase a businesses reliability and productivity.
Managing risk and keeping the infrastructure running not only saves
money, but it also allows the businesses/people to do their jobs more
effectively and efficiently while improving customer satisfaction.
References:
Sarah K. White and Lynn Greiner. (2019, January 18).
What is itil? your
guide to the IT infrastructure library
. CIO. Retrieved May 5, 2022, from
https://www.cio.com/article/272361/infrastructure-it-infrastructure-
library-itil-definition-and-solutions.html
Simplilearn. (2022, March 7).
An overview of ITIL concepts and summary
process
. Simplilearn.com. Retrieved May 5, 2022, from
https://www.simplilearn.com/itil-key-concepts-and-summary-article
