Guest Relations Training Staff,
Due to recent incidents with employees listing guest personal data,
we have made a small report to help assist with training as to put a
stop to the incidents from happening further. Guest personal
information should never be taken and used to amusement, even if
they do not know about it, it is still a breach of privacy and trust for
them, and if they found out could be embarrassing and lose faith in
our business and customers.
d d d d All employees should only be accessing guest information
if it is needed to perform their job functions. Guest requests are not
a joke and should be viewed as a serious matter especially if it
pertains to a guest’s health or dietary needs. Listing confidential
information about a guest should never happen, this information
could be used to gain information about them for several different
crimes. Employees should always safeguard guest information and
never have it listed anywhere that could be in public view. In a
worst-case scenario legal action could be taken against the hotel, or
the employee involves. For an employee a two-week suspension, or
possible termination can happen from a breach of privacy incident.
All employees should be made aware of the consequences here and
be made aware of what qualifies as a breach of privacy.
d d d d Fixing the current issue should be an easy task.
Remember to not list confidential information on guests, do not
make jokes about it or put private information in a position where it
could be obtained from the public eye, and remember to always
safeguard the information guests have provided as it is confidential.
If these small things are done it will go a long way to protecting our
guests.
