Who will you ask for feedback from within the company?
Its important step to get feedback about a new product which is trustful and
will help make the needed changes to the product. I believe that everyone in
the organization can provide the valuable feedback no matter what position
they are at. I think having a focus group with employees from many
department who participate to provide feedback and suggestions is good idea.
The presence of senior leadership also can provide more insight a that could
focus the new launching direction.
•
o How do you plan to seek and address feedback and concerns from
these sources within the company?
My plan to seek and address feedback and concerns within the company was to
have a form that they can submit with their feedback, someone in charge of
gathering the information from the submitted forms and turn it into a valuable
data use to make product better for the company. Once the initial data is
submitted a follow up team is essential so we will provide volunteers with
product supplies for one month so we can get the customer first impression and
have their thoughts after certain uses. a
• Describe strategies you plan to use for seeking and addressing feedback
from customers. a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a Some of the
strategies I plan to use for seeking and addressing feedback from a
customers is to have feedback through surveys, focus groups, some
digital channels, analyze on-site activity. One way to address feedback
from customers is to express concern, restate the problem, a offer
solution, and take it offline to find a solution that address the concern
raised in their feedback. Also having a open communication with the
customers is also very important and for this effort social media will be
the main channel.
• Outline the internal communication channels you will use to address
feedback from internal and external customers. Some of the internal
communication channels I can use to address feedback from internal
customers are intranet , memos, video conferencing, circulars and
conference calls. For the external communication is carried out using
advertisements, press releases, service calls, company websites, and
social media.
