The people within my company that I will ask for feedback from is primarily my team
that is working on the new product line. However, I feel it is important to obtain
feedback from all as it provides different forms of insight that can aspire to great ideas. I
plan to seek the feedback by holding group and individual meetings with my team,
sending out anonymous surveys to people of the company, through the use of company
emails, texts and calls. The way I will address the concerns is by letting my
employees/coworkers know we have received their feedback and if possible, will be
using the feedback to create new procedures, or figure out solutions to solve whatever
the issue or problem may be.
The strategies I plan to use for customer feedback is by sending surveys to customers via
email, customer service emails/calls/texts/chats from customers, and testing of the
products. Through the use of surveys, I can gain knowledge of how the customers feel
about the product, what may need improvement of the product and pricing. The use of
the customer service department will help to provide us with quality issues, size issues
on the online store, and many other product related issues.
The internal communication channel I will use to address feedback will revolve mostly
around company emails but also, I will hold meetings to address all. Also, the HR team
and I will be available to meet with individuals one on one that have further concerns or
questions. The way we will reach out to external customers is through the use of public
announcements/statements, and marketing campaign ads and commercials.
