Burnout and Academic Qualification
Table :
ANOVA between “What is your highest academic qualification?” and Burnout Scores
Descriptives
N
Mean
Std.
Deviatio
n
Std.
Error
95% Confidence
Interval for Mean
Minimu
m
Maximu
m
Lower
Bound
Upper
Bound
Maslach
Score 1:
EE
Diploma 34 17.2941 11.66328 2.00024 13.2246 21.3636 3.00 43.00
Bachelor’s
degree
42 16.9762 12.71544 1.96203 13.0138 20.9386 3.00 43.00
Master’s
degree
71 17.4225 9.91199 1.17634 15.0764 19.7687 3.00 38.00
PhD 15 8.4000 6.67404 1.72323 4.7040 12.0960 0.00 19.00
Total 162 16.4444 11.05997 .86895 14.7284 18.1605 0.00 43.00
Maslach
Score 2:
PA
Diploma 34 35.9118 11.65506 1.99883 31.8451 39.9784 8.00 48.00
Bachelor’s
degree
42 43.9524 3.67558 .56715 42.8070 45.0978 36.00 48.00
Master’s
degree
71 41.6479 4.30978 .51148 40.6278 42.6680 29.00 48.00
PhD 15 45.0000 3.79850 .98077 42.8965 47.1035 37.00 48.00
Total 162 41.3519 7.06445 .55504 40.2558 42.4479 8.00 48.00
Maslach
Score 3:
D
Diploma 34 4.9118 3.44100 .59013 3.7111 6.1124 0.00 14.00
Bachelor’s
degree
42 4.8095 4.26122 .65752 3.4816 6.1374 0.00 14.00
Master’s
degree
71 5.4085 5.76833 .68457 4.0431 6.7738 0.00 16.00
PhD 15 2.1333 2.92445 .75509 .5138 3.7528 0.00 9.00
Total 162 4.8457 4.80498 .37751 4.1002 5.5912 0.00 16.00
ANOVA
Sum of
Squares df
Mean
Square
F
Sig.
Maslach
Score 1:
EE
Between
Groups
1075.041
3
358.347 3.041 .031
Within
Groups
18618.95
9
158 117.842
Total 19694.00
0
161
Maslach
Score 2:
Between
Groups
1496.107
3
498.702 12.050 .000
PA Within
Groups
6538.837 158 41.385
Total 8034.944 161
Maslach
Score 3:
D
Between
Groups
133.042
3
44.347 1.955 .123
Within
Groups
3584.100 158 22.684
Total 3717.142 161
A one way between subjects ANOVA was conducted to compare the effect academic
qualification has on burnout levels. There was a significant effect at the p<.05 level for the four
conditions/status namely; [F (3, 158) = 3.041, p= .031 for emotional exhaustion subscale and [F
(3, 158) = 12.050, p= .000 for the personal accomplishment subscale.
To begin with, I looked at the relationship between emotional exhaustion and academic
qualification. A comparison of the results indicated that the mean scores for counsellors with
bachelor’s degrees (M=16.97, SD=12.71), counsellors with diploma (M= 17.29, SD= 11.66) and
those with master’s degrees (M= 17.42, SD= 9.91) were significantly different compared to
counsellors who have PhD (M= 8.40, SD= 6.67).
These results suggest that academic qualification has a positive impact on emotional exhaustion.
Counsellors who have PhD’s are likely to have the least emotional exhaustion scores whereas
counsellors with master’s degrees are likely to have the highest emotional exhaustion scores
followed by those diplomas and bachelor’s degree.
Regarding the personal accomplishment scale, a comparison of the results indicated that the
mean scores for counsellors with bachelor’s degrees (M=43.95, SD=3.6), with master’s degrees
(M= 41.64, SD= 4.3) and counsellors who have PhD (M= 45.00, SD= 3.7) were significantly
different compared to counsellors with diploma (M= 35.91, SD= 11.65)
These results suggest that academic qualification has a positive impact on personal
accomplishment. Counsellors with diploma are likely to have the least personal accomplishment
scores whereas counsellors who have PhD are likely to have the highest personal
accomplishment scores followed by those with bachelor’s degrees and master’s degrees.
Results for the depersonalisation scale indicated that the mean scores for counsellors with
master’s degrees (M=5.40, SD=5.7), counsellors with bachelor’s degrees (M= 4.8, SD= 4.26)
and counsellors with diploma (M= 4.90, SD= 3.4) were significantly different compared to
counsellors who have PhD (M= 2.13, SD= 2.92).
These results suggest that academic qualification has a positive impact on depersonalization
scores. Counsellors who have PhD are likely to have the least depersonalization scores whereas
counsellors with master’s degrees are likely to have the highest depersonalization scores
followed those counsellors with diploma and then by those with bachelor’s degrees
Burnout and Duration of Employment
Table 5.18:
Correlation between “how long have you worked for your organisation?” and Burnout Scores
Maslach
Score 1:
EE
Maslach
Score 2:
PA
Maslach
Score 3:
D
How long
have you
worked for
your
organisation
Maslach
Score 1: EE
Pearson
Correlation
1
-.135 .614** -.133
Sig.
tailed)
(2- .086 .000 .091
N
162 162 162 162
Maslach
Score 2: PA
Pearson
Correlation
-.135
1
-.039 .167*
Sig.
tailed)
(2- .086 .625 .033
N
162 162 162 162
Maslach
Score 3: D
Pearson
Correlation
.614** -.039
1
-.099
Sig.
tailed)
(2- .000 .625 .209
N
162 162 162 162
How long
have you
worked for
your
organisation
Pearson
Correlation
-.133 .167*-.099
1
Sig.
tailed)
(2- .091 .033 .209
N
162 162 162 162
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
A Pearson product moment correlation was computed to assess the relationship between
duration of employment and burnout variables of emotional exhaustion, personal
accomplishment and depersonalisation.
There was a weak correlation and no statistically significant relationship between duration of
employment and emotional exhaustion r= -.133, n=162; p.091. In addition, there was a weak
correlation and no statistically significant relationship between duration of employment and
depersonalisation r=-.099, n= 162; p= .209. However, there was a positive correlation and a
statistically significant relationship between duration of employment and personal
accomplishment r= .167, n162; p= .033.
These results suggest that duration of employment has an impact on personal
accomplishment scores but no impact on exhaustion and depersonalisation scores.
