CAUSE AND EFFECT TOULMIN ARGUMENT ESSAY
“What is the impact of technology in the American workplace?”
William Keith
Robert Piazza
ENGL 101
06 October 2022
Technology has changed the way that business operate in their day-to-day operations.
Technology has made the environment that we work in different than it has been in the past, but
it has also changed the way we communicate with the people that are in the office of with the
customers that we deal with. Every business that has equipped itself with any form of
technology, now can utilize email, internet, and many other forms of technology. With this
addition the business is making itself have more ability to communicate and interact with
employees and customers. In the modern-day times, the technology that we have at our
fingertip’s has helped so many through this pandemic, having the ability to still go to work or
school through a zoom class or meeting has changed the way we do business today. People now
can work remotely and safely from their homes during these times. One of the things that has
changed is that people are more dependent on the technology they have and have grown
accustomed to the remote style of working, causing many to lose their jobs or become distracted
at work and not finishing their jobs in a timely manner.
` Adding technology to a business has helped the business mange a very crucial part of
every establishment, time. With the increase in productivity, business need to be able to manage
the time and efficiency that the business is doing. Technology has given the business that luxury
of not only managing the productivity but also the efficiency, making it so that the employees
and leaders have more time to focus on more important things, like being able to be more
creative and improve the precision of the business. One of the downfalls of the improved time
management is that results are now expected at a fast pace. Organization has always been key to
maintaining a business, but with technology we can organize the data and information all in a
centralized location that is assessable to the people that need to utilize it with just a simple click
of the mouse or from any mobile device that has access to the drive. Company’s that have direct
contact with their customer or patient’s, this has made a big difference with how they conduct
business on the daily. Business now have the ability to use credit card machine’s, upload patient
information to patient charts, send tracking information directly to the customer to be able to
track. “An influx of telehealth visits. Health IT infrastructure that lets patients skip the waiting
room and check in from their cars. Remote patient monitoring. These tools took up the lion’s
share of the conversation around pandemic-era innovation, and rightfully so. They helped
clinicians stay connected to their patients when they otherwise couldn’t, and what’s more, these
tools are what patients want” (Jason Fish, MD 2021).
We utilize technology more today than we even realize; communication is one of the
many ways that we have made business more efficient. We have gone from calling and hoping
that they were open or leaving a voicemail, to being able to send an email or log onto their
website and make an appointment and them being able to see it when they get back into the
office. Email’s have made one of the biggest differences in the workplace, workers now can send
an email to a group of people or to an individual and keep in contact with them while still
working. Employees now can see if there is a change in the company’s schedule, meeting or a
change in their appointments. “According to McKinsey & Company, email is nearly 40 times
more effective in acquiring customers than social media since an estimated 91% of consumers
use email daily and the rate at which emails prompt purchases is at least three times that of social
media” (Mark Lugris).
Technology has made it so that instead of printing every document we can send it in an
email or upload it to drive for everyone to see. Thanks to the ability to store document on a drive
or cloud new and older employees can access them to help improve their jobs. When a new
employee gets hired on, they can review documents on these drives, look up forums, or even do a
video chat with someone that has more knowledge and experience on the subject. Video chats
and zoom calls have been one of the biggest improvements to the American business world.
Whether you are at work in a different section of the business, or you are working remotely you
can still attend conferences and meetings thanks to video calls. Video calls have changed the
health industry to a new extent also, having a televisit has made attending the doctor or physician
easier for people that can’t take off work or can’t make it to the doctor’s office that day. “This
can improve access to mental health care and can give patients and providers more flexibility.
Telehealth can eliminate the barrier of needing transportation and decrease “no-shows,” resulting
in greater continuity of treatment” (Nami).
With Covid-19 hitting in 2020 many businesses would have gone under if not for the
technology that we have. Working remotely was one of the main ways that business stayed afloat
during the pandemic, and it gave a business the ability to keep its employees safe from the
unknown dangers of the Covid-19 virus during the beginning of the pandemic. Before the
pandemic we had the ability to work remotely, but it wasn’t utilized to this extent until it became
the only option to keep the business operating. “In a recent study, 45% of small and medium
sized businesses (SMBs) said they’re ready to start planning for a digital future and 28% said
they’re already working on it” (Forbes).
We see that technology has helped a lot of people during the pandemic and it continues to
grow and improve daily. With the growing technology we have many people who are afraid that
they will be replaced with robot’s or machine that can do the jobs more efficiently. When we go
to the grocery store, convenient store’s, restaurant’s and even at the airports we now can use self-
checkout and have less and less contact with human beings. With all these machines growing in
quantity and usage it may be taking the place of some jobs, but more jobs are opening up with
the efficiency that they provide, and they will need to be maintained to continue to operate, so
new and exciting jobs have now opened in the place of another job.
In conclusion the world has seen a great improvement from technology growing and
expanding. With the creation of new jobs and new tools or skill to perform these jobs at a more
efficient rate.
