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1. 201940 Fall 2019 COMS 560-D01 LUO
2. Course Content
3. ...
4. Assignments
5. Review Test Submission: Reading Quiz 1
201940 Fall 2019 COMS 560-D01 LUO
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Review Test Submission: Reading Quiz 1
Course 201940 Fall 2019 COMS 560-D01 LUO
Test Reading Quiz 1
Started 11/3/19 7:35 PM
Submitted 11/3/19 8:23 PM
Status Completed
Attempt Score 44 out of 50 points
Time Elapsed 47 minutes out of 1 hour
Instructions covers Modules/Week 2
open-book, open-notes
1-hour time limit
20 multiple-choice questions
5 true/false question
Do not click the BACK button because this will lock
you out of the test.
The timer will continue if you leave this test
without submitting it.
Results All Answers, Submitted Answers, Feedback
Displayed
Question 1
2 out of 2 points
20. Most expressed struggles are activated by:
Selected
Answer: a triggering event.
Answers: internal stress.
ambivalence.
conflicting internal dialogues.
a triggering event.
apathy.
Response
Feedback: correct
20. Most expressed struggles are activated
by:
Question 2
2 out of 2 points
20. Which of the following is a disadvantage of using domination as a style for
managing conflict?
Selected
Answer: All of the answers are correct.
Answers: Domination prioritizes external goals over the relationship between
conflicting parties.
Conflicting parties are generally not equal in power.
Domination often reduces the options to an “either/or” status.
Domination can fuel more competition and reduce flexibility.
All of the answers are correct.
Response
Feedback: correct
20. Which of the following is a ...
Question 3
2 out of 2 points
19. Nicole and Ryan always disagree over where they should spend their holidays.
Each time Nicole tries to discuss this issue with Ryan, Ryan responds with a joke or
changes the subject. Ryan is using which style of conflict identified by Rahim in your
text?
Selected Avoidance
Answer:
Answers: Obliging
Dominating
Avoidance
Compromise
Integration
Response
Feedback: correct
19. Nicole and Ryan always disagree ...
Question 4
0 out of 2 points
10. Which of the following is a commonly held negative view about conflict?
Selected
Answer: Conflict interaction should be curt and chaotic.
Answers: Sadness is the only emotion in conflict interaction.
Disagreements are different from conflict.
Conflict should always be escalated.
Conflict is a result of personal pathology.
Conflict interaction should be curt and chaotic.
Response
Feedback: incorrect
10. Which of the following is a
commonly ...
Question 5
2 out of 2 points
11. Conflict _____ are patterned responses, or clusters of behavior, that people use
in conflict.
Selected
Answer: styles
Answers: beliefs
styles
assumptions
values
habits
Response
Feedback: correct
11. Conflict _____ are patterned ...
Question 6
2 out of 2 points
12. Which of the following is not an essential feature of Hocker and Wilmot’s
definition of interpersonal conflict?
Selected
Answer: Independence
Answers: An expressed struggle
Independence
Perceived incompatible
goals
Perceived scarce resources
Interference
Response
Feedback: correct
12. Which of the following is ...
Question 7
2 out of 2 points
15. Which of the following is one of the basic dynamics of all avoidance spirals?
Selected
Answer: Harboring of resentment or disappointment
Answers: Refraining from complaining to third persons about the other party
Increasing one’s dependence on another person
Interacting more directly with another person
Harboring of resentment or disappointment
Avoiding the other party passively
Response
Feedback: correct
15. Which of the following ...
Question 8
2 out of 2 points
19. If you are upset with your roommate and you show it by playing your stereo loud
enough to be annoying, the authors of your text would say you are demonstrating which
of the following dimensions of conflict?
Selected
Answer: Expressed struggle
Answers: Expressed struggle
Perceived incompatible goals
Perceived interference
Interdependence
All of the answers are correct.
Response
Feedback: correct
19. If you are upset with your ...
Question 9
2 out of 2 points
14. According to Hocker and Wilmot, which type of family is characterized by walking
away from conflicts, never raising your voice, not telling anyone if there is a struggle,
and keeping strong feelings to yourself?
Selected
Answer: Avoidant family
Answers: Collaborative family
Permissive family
Aggressive family
Avoidant family
Passive family
Response
Feedback: correct
14. According to Hocker ...
Question 10
2 out of 2 points
12. According to Hocker and Wilmot, the central metaphor used to describe conflict is
that of:
Selected
Answer: a war.
Answers: a war.
a dance.
bullying.
a balancing act.
a bargaining table.
Response
Feedback: correct
12. According to Hocker ...
Question 11
2 out of 2 points
18. Hocker and Wilmot discuss several benefits of learning effective skills in conflict.
Which of the following is one of those benefits?
Selected
Answer: People around you will benefit from your improved skills, and you can
improve your relationships.
Answers: You can learn to always get what you want.
You will finally learn how to avoid all conflicts.
People around you will benefit from your improved skills.
You can improve your relationships.
People around you will benefit from your improved skills, and you can
improve your relationships.
Response
Feedback: correct
18. Hocker and Wilmot discuss ...
Question 12
2 out of 2 points
17. Which of the following is a disadvantage of using obliging as a conflict style?
Selected
Answer: It can foster an undertone of competitiveness if people develop a
pattern of showing each other how nice they can be.
Answers: It tests the commitment of partners in a relationship when overused.
It can foster an undertone of competitiveness if people develop a
pattern of showing each other how nice they can be.
It is not worth the time and energy consumed if investment in the issue
by the parties involved in the conflict is very low.
It makes conflict simmer and heat up unnecessarily by discouraging
dominant behavior.
It presents the obliging parties as invested too heavily in a conflict
situation.
Response
Feedback: correct
17. Which of the following is a disadvantage ...
Question 13
2 out of 2 points
21. Adam was taking a public speaking class and was angry with his instructor. All of his
friends were getting good grades except him, but they all told him that he made the best
presentations. The instructor’s evaluations of his presentations all stated that his
presentations were amusing. Adam asked his instructor why all his classmates, most of
whom happen to be females, were getting better grades than he was. Adam thought he
was learning to be a better speaker and that the instructor was biased toward females,
being one herself. However, Adam did not realize that there were other males as well in
the class who were getting good grades. This conflict escalated because of:
Selected
Answer: the perception of interference.
Answers: incompatible goals.
scarce resources.
the perception of interference.
an expressed struggle.
None of the answers is correct.
Response
Feedback: correct
21. Adam was taking a public ...
Question 14
2 out of 2 points
17. According to your text, _____ criticize more than _____.
Selected
Answer: women; men
Answers: adults; children
men; women
women; men
students; teachers
friends; romantic partners
Response
Feedback: correct
17. According to your ...
Question 15
2 out of 2 points
16. All of the following are examples of verbal aggression except:
Selected
Answer: requests for information.
Answers: character attacks.
ridicule.
requests for information.
profanity.
criticism.
Response
Feedback: correct
16. All of the following are examples ...
Question 16
0 out of 2 points
23. Which of the following statements is true of the complementary patterns of
conflict interaction?
Selected
Answer: They occur in conflicts when the participants’ tactics mirror one
another.
Answers: They are tactics that are different from one another but mutually
reinforcing.
They occur in conflicts when the participants’ tactics mirror one
another.
They occur when all the parties in a conflict escalate the issue.
They are styles of conflict that create a devitalized spiral.
They exclusively occur outside of business contexts.
Response
Feedback: incorrect
23. Which of the following statements is true ...
Question 17
2 out of 2 points
15. Which of the following statements is true about research regarding gender
differences in conflict?
Selected
Answer: Women are more likely to avoid conflict than men.
Answers: Adolescent girls tend to be more aggressive than adolescent boys.
Men and women generally handle conflict in similar ways.
Women tend to take more control of conversations than men to lead it
in the direction they want.
Women are more likely to avoid conflict than men.
Men tend to engage in the listening role more than women.
Response
Feedback: correct
15. Which of the following statements ...
Question 18
2 out of 2 points
13. Which of the following theories assume that individuals learn to be male or
female based on communication and observation?
Selected
Answer: Social learning theory
Answers: Social learning theory
The lens model of conflict
Attribution theory
Collectivist theory
Transformative theory
Response
Feedback: correct
13. Which of the following theories ...
Question 19
2 out of 2 points
16. Defensive climates, rather than supportive climates, are created when people
use:
Selected
Answer: strategy rather than spontaneity.
Answers: strategy rather than spontaneity.
empathy rather than neutrality.
description rather than evaluation.
provisionalism rather than certainty.
equality rather than superiority.
Response
Feedback: correct
16. Defensive climates, rather ...
Question 20
2 out of 2 points
9. Which of the following is one of the distinctive rules for handling conflict in an
aggressive system?
Selected
Answer: Have an audience present when you engage someone.
Answers: Snide comments are acceptable.
If someone has a concern, don’t respond to it.
Strong feelings are seen as normal and are allowed.
Have an audience present when you engage someone.
Deal with people directly.
Response
Feedback: correct
9. Which of the following is one ...
Question 21
2 out of 2 points
6. In individualistic cultures, people are more likely to resolve conflict through
competition and collaboration.
Selected
Answer:
Tru
e
Answers: Tru
e
Fals
e
Response
Feedback: correct
6. In individualistic cultures, people ...
Question 22
2 out of 2 points
6. According to the text, disagreements are same as conflicts.
Selected
Answer:
Fals
e
Answers: Tru
e
Fals
e
Response
Feedback: correct
6. According to the text, disagreements ...
Question 23
0 out of 2 points
2. Integrating, unlike compromising, involves not a moderate level of concern for
goals but a high level of concern for them.
Selected
Answer:
Fals
e
Answers: Tru
e
Fals
e
Response
Feedback: incorrect
2. Integrating, unlike compromising, ...
Question 24
2 out of 2 points
3. According to the text, the most useful metaphors for helping us manage conflicts
are those of a trial.
Selected
Answer:
Fals
e
Answers: Tru
e
Fals
e
Response
Feedback: correct
3. According to the text, the ...
Question 25
2 out of 2 points
1. An individual’s conflict style is developed early in life and remains static throughout
her/his lifetime.
Selected
Answer:
Fals
e
Answers: Tru
e
Fals
e
Response
Feedback: correct
1. An individua ...
Sunday, November 3, 2019 8:23:18 PM EST
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