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Module 8: Week 8
Quiz: Cumulative - CJUS 300
227 out of 235
1. According to management by objectives (MBO), feedback is a greater motivator of
employees than is empowerment.
a. False
2. In summary, COP is creating a customer experience that is valued to the point that the
community endorses it.
a. True
3. Stretch cannot occur in a team environment where everyone is totally committed to a
rigid set of core values.
a. False
4. Top-down management depends on an agile organization for mission fulfillment.
a. False
5. A successful MBO program is one that sparks questions as well as provides answers.
a. True
6. Simplification in an agile organization focuses particularly on performance objectives,
quality objectives, and cost objectives.
a. False
7. Step one in restructuring for COP is the implementation of programs designed to provide
the public with ways to participate in policing efforts.
a. True
8. Pro-steering refers to an accountability system for moving projects to completion.
a. True
9. Oversight by city councils, courts, and the media is one of the four types of yardsticks
used to measure police performance values.
a. True
10. Exceeding the line of 150 staff in a police department can help avoid big downside
problems.
a. False
11. The main distinguishing characteristic from one organization to another is its use of
"control."
a. True
12. Measuring process and outputs, and shoring up weaknesses guarantees major gains in
crime fighting and operational improvements.
a. False
13. Problem-oriented policing emphasizes the value of being able to diagnose the continuing
problems underlying repeated incidents reported to the police.
a. True
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14. Organizations are social units that have been deliberately constructed to seek specific
goals.
a. True
15. In a bureaucratic organization, the manger is the boss and authority trickles down from
there.
a. True
16. Most police agencies are driven by performance measures that capture only a part of the
value they are contributing to their community.
a. True
17. The central service of the police is to control crime.
a. True
18. The police and their community require high-quality measures of police performance to
determine whether the department is achieving intended results.
a. True
19. The SARA problem-solving model supports a management by objectives program.
a. True
20. Traditional policing targets perpetrators being reformed and released back into the
community.
a. False
21. Increased police teamwork, innovation, and interest are three unintended benefits of
COMPSTAT.
a. True
22. Experience has shown that as people's knowledge of the police function increases, their
respect for the police function decreases.
a. False
23. According to Gulick and Urwick, the division of labor is the most important factor in the
success or failure of an organization.
a. True
24. COMPSTAT was primarily designed to help police managers identify police corruption.
a. False
25. Police managers tend to request more staff because of a magical thousand-per-officer
standard.
a. True
26. The city manager's message that accompanies the budget typically summarizes the
budget and emphasizes special problems and programs.
a. True
27. The winner personality believes that everything can be done better, faster, and cheaper.
a. False
28. The best way to increase time for category B activities is to take time away from category
A activities.
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a. False
29. An advantage of the exception rule is that it focuses one's attention on minor rather than
major factors.
a. False
30. One type of feedback is event-triggered.
a. True
31. For decades political domination of the police has been a fact of life.
a. True
32. Trust is a moral duty.
a. True
33. The grievance procedure prohibits management and supervisory employees from
discussing problems openly as they occur.
a. False
34. Complex problems can best be handled by dividing them into smaller units.
a. True
35. Votes of no confidence against a police chief are not unusual because today's police
organizations and unions are politically oriented.
a. True
36. Of our five intelligences, our "intellect" is the most important for career success.
a. False
37. A shared vision statement shifts the responsibility for the ultimate vision from the
manager to the staff.
a. False
38. Because of the 1973 National Criminal Justice Advisory Commission recommendation,
every state enacted prohibitive job action/strike legislation.
a. False
39. Competing rights are issues that must be thought out, talked out, and worked out.
a. True
40. Stated goals are official statements of what an organization says, whereas real objectives
are what the members of the organization actually do.
a. True
41. The five elements of well-being are universal across faiths, cultures, and nationalities.
a. True
42. The success of a leader's vision is more empirical than intuitive.
a. False
43. According to the Fourth-Generation Time-Management Matrix, prevention of conflicts is
associated with Category D.
a. False
44. Our brains are literally hardwired to perform at their best not when they are negative or
even neutral, but when they are positive.
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a. True
45. Not trusting a person is a valid reason for not empowering him or her.
a. True
46. Intending to act morally and thus subscribing to ethical principles is known as integrity.
a. False
47. You don't have to be a police manager to be a police leader.
a. True
48. Most community groups are influencing police policy either routinely or occasionally.
a. True
49. While it is recommended for chiefs to be involved in negotiation processes, they should
not be involved directly in contract negotiations.
a. True
50. "Win-win" is a victory for you over others.
a. False
51. Hypostress refers to unfavorable or negative change.
a. False
52. When we disperse power, self-control is required.
a. True
53. In many instances, police unions have openly challenged management's lead in achieving
professional status.
a. True
54. Unless prohibited by law, officers rising through the ranks may retain association/union
memberships.
a. True
55. Empowerment means giving away the decision.
a. False
56. Which of the following is NOT a police value from COP?
a. A leader is the facilitator
57. Which of the following is NOT a part of the "Traditional Policing Paradigm"?
a. proactive policing
58. Community-oriented policing and problem-solving (COPPS) are equal to plus
management by objectives.
a. an agile organization
59. Which of the following pertains more to "team leadership" than to "traditional
management"?
a. macro-focus (on values, mission, goals, and outcomes)
60. Which is NOT a component of the problem-solving model SARA?
a. redefine
61. If control is at the top of an organization, then power is distributed in a
top-down, bureaucratic, hierarchical fashion.
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a. centralized
62. Which of the following is characteristic of a top-down organization?
a. Managers decide what types of services are best for the community.
63. Which of the following is NOT one of four types of yardsticks to measure police
performance?
a. rewards
64. Which of the following is the first step of management by objectives?
a. preplanning the MBO program
65. According to Gulick and Urwich, which of the following is NOT one of the four
rationales for any division of labor?
a. power the worker wields in the bureaucracy
66. Levitt and Dubner in Freakonomics show that economics is a study of .
a. incentives
67. Which of the following is a characteristic of a bottom-up organization?
a. The department makes an equal commitment to the well-being of all employees.
68. Which of the following is NOT a principled value?
a. victimization
69. Which of the following is true of the Rule of 150?
a. Having more than 150 staff in a police department can trigger big downside
problems.
70. According to Gulick and Urwick, which of the following is a principle for organizing?
a. delegation
71. A police department is practicing problem-oriented policing or POP when it .
a. conducts an uninhibited search for tailor-made solutions
72. The technology and techniques for measuring police output are relative when
compared to the normative question of "What do we measure?"
a. easy
73. Which of the following community values relates to citizens being more involved with
the police, so that they can be exposed to the "what," "why," and "how" of police work?
a. public scrutiny of police operations
74. Which of the following is NOT a practical performance measurable for a police
department?
a. population age
75. COMPSTAT is a measuring tool.
a. statistical
76. Which essential POP component requires that an agency find tailor-made methods of
resolving problems?
a. customized or canned?
77. COP relies on more involvement whereas POP relies more on
problem solving.
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a. community; police officer
78. Which of the following is NOT one of the basic tasks of POP?
a. focusing on call response and arrests
79. Speed, boundarylessness, and stretch are qualities of a(n) organization.
a. agile
80. So many police officers per thousand population is a(n) staffing formula unless
tied to work output and outcome values.
a. nonsensical
81. Which type of delegation occurs when you give your staff all of your work?
a. dump
82. What is hallmark of cults and false religions?
a. One man leadership
83. What is the final entry-level step in the employment process?
a. probationary period
84. Which is NOT one of our five intelligences?
a. rational
85. What has become quite common in the church these days?
a. Both b and c
86. Which of the following is shorthand for the three synergies?
a. awareness, measure, and recognition
87. TBA stands for bank account.
a. trust
88. Paul was in Julius’ custody for how many days before being allowed to visit friends?
a. 1 day
89. Which of the following programs incorporates the "six pillars of character"?
a. Values-Oriented Programs
90. Which of the following is a fundamental characteristic police leaders must consider when
setting goals?
a. A stated goal may or may not be identical to a real goal.
91. A wise leader cultivates loyalty by being loyal to .
a. All of the above.
92. Paul’s authority had been placed in dispute by the false teachers.
a. True
93. Although other steps are valuable, the main responsibility of a leader is to .
a. forge each employee's talents into peak performance
94. The first of six steps in making a decision is .
a. participation
95. What is “absolutely essential” to good leadership:
a. Keeping a clear conscience
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96. When a police agency is operating under the pressure of time, it will use
channels.
a. subformal
97. Which is a component of a trustworthy competency?
a. teamwork
98. formal communications can and sometimes do create morale problems.
a. Unnecessary and excessive
99. A good leader must know when to:
a. Change his mind
100. employees are a highly independent crew of folks who, for some reason,
dislike the word team and approach their job as a win-lose proposition.
a. Minimalist
