1 / 12100%
A value serves to guide our attitudes.
Selected Answer:
False
Question 2
0 out of 1 points
Incorrect
Frequent e-mails and teleconferencing can substitute for face-to-face communications.
Selected Answer:
True
Question 3
1 out of 1 points
Correct
Organizations face their most difficult problems in procedures with horizontal communication.
Selected Answer:
True
Question 4
1 out of 1 points
Correct
Communication and trust are causally linked.
Selected Answer:
False
Question 5
0 out of 1 points
Incorrect
Snap decisions are frequently as good as decisions made after lengthy judgment.
Selected Answer:
False
Question 6
1 out of 1 points
Correct
Competing rights are issues that must be thought out, talked out, and worked out.
Selected Answer:
True
Question 7
1 out of 1 points
Correct
Feedback is essential to effective communication.
Selected Answer:
True
Question 8
1 out of 1 points
Correct
What gets measured gets done.
Selected Answer:
True
Question 9
1 out of 1 points
Correct
Strict use of formal communication channels will increase mutual trust.
Selected Answer:
True
Question 10
0 out of 1 points
Incorrect
Metamessages are what we respond to most strongly in communication.
Selected Answer:
False
Question 11
1 out of 1 points
Correct
Values tend to trigger our emotional intelligence.
Selected Answer:
True
Question 12
1 out of 1 points
Correct
Trust is the key to all human relationships.
Selected Answer:
True
Question 13
1 out of 1 points
Correct
Goal setting and change have little in common.
Selected Answer:
True
Question 14
0 out of 1 points
Incorrect
The first period in our value programming is socialization.
Selected Answer:
True
Question 15
1 out of 1 points
Correct
Seeking first to understand leads people to close off options.
Selected Answer:
True
Question 16
0 out of 1 points
Incorrect
The success of a leader's vision is more empirical than intuitive.
Selected Answer:
True
Question 17
1 out of 1 points
Correct
Our values are permanent and cannot be changed.
Selected Answer:
False
Question 18
1 out of 1 points
Correct
"Win-win" is a victory for you over others.
Selected Answer:
False
Question 19
1 out of 1 points
Correct
The term vision encompasses both values and mission.
Selected Answer:
True
Question 20
1 out of 1 points
Correct
When you do not make a decision, it is not counted as a decision.
Selected Answer:
True
Question 21
0 out of 1 points
Incorrect
Intending to act morally and thus subscribing to ethical principles is known as integrity.
Selected Answer:
True
Question 22
1 out of 1 points
Correct
High message volumes will not result in harmful overloading.
Selected Answer:
False
Question 23
1 out of 1 points
Correct
The number one essential characteristic of a leader is dedication.
Selected Answer:
False
Question 24
1 out of 1 points
Correct
We are a product of our conditions.
Selected Answer:
True
Question 25
0 out of 1 points
Incorrect
Laws are needed to define maximum standards of conduct.
Selected Answer:
False
Question 26
0 out of 2 points
Incorrect
"SEE" stands for ________.
Selected Answer:
significant econometric efficienc -emotional event
Question 27
0 out of 2 points
Incorrect
One step in changing a value is ________.
Selected Answer:
Feedback
Question 28
2 out of 2 points
Correct
________ is communication from superior to subordinate officers about their performance.
Selected Answer:
Empathetic listening
Feedback
Question 29
2 out of 2 points
Correct
________ is particularly important when the interaction has a strong emotional component.
Selected Answer:
Empathetic listening
Question 30
0 out of 2 points
Incorrect
Leadership is the ________ to command.
Selected Answer:
Authority
Question 31
0 out of 2 points
Incorrect
Which of the following questions should you ask yourself when faced with a decision that involves
ethics?
Selected Answer:
What is my rival's professional motive behind his or her actions?
Question 32
0 out of 2 points
Incorrect Which of the following is recommended by the National Institute of Justice in its study
on strategic cutback management?
Selected Answer:
Cut costs across-the-board and look for revenue opportunities.
Question 33
0 out of 2 points
Incorrect Which of the following is the value learning, or programming, period that occurs in early
childhood?
Selected Answer:
Influencing - imprinting
Question 34
0 out of 2 points
Incorrect A(n) ________ is a message that supplies information as part of a standard operation.
Selected Answer:
memorandum
Question 35
2 out of 2 points
Correct The truly tough choices are about ________.
Selected Answer:
people
Question 36
2 out of 2 points
Correct Which of the following is a component of a trustworthy character?
Selected Answer:
integrity
Question 37
0 out of 2 points
Incorrect Which of the following is NOT one of the four main reasons for communications in a
police agency?
Selected Answer:
feedback
Question 38
0 out of 2 points
Incorrect Which is a component of a trustworthy competency?
Selected Answer:
commitment
Question 39
2 out of 2 points
Correct Which of the following is NOT a practical way to increase accountability?
Selected Answer:
limiting the vision statement to hard data and black-and-white viewpoints
Question 40
2 out of 2 points
Correct Creating a vision statement without ________ is fruitless.
Selected Answer:
shared ownership
Question 41
0 out of 2 points
Incorrect ________ formal communications can and sometimes do create morale problems.
Selected Answer:
Open and decisive
Question 42
0 out of 2 points
Incorrect Community-Oriented Policing and Problem Solving (COPPS) is best identified as
________.
Selected Answer:
an informal ethical program
Question 43
0 out of 2 points
Incorrect Which of the following is NOT a result of strategic thinking?
Selected Answer:
depending more on intuition than on intellect
Question 44
0 out of 2 points
Incorrect Which is NOT one of our five intelligences?
Selected Answer:
physical
Question 45
2 out of 2 points
Correct Which of the following programs incorporates the "six pillars of character"?
Selected Answer:
Values-Oriented Programs
Question 46
0 out of 2 points
Incorrect ________ communication includes coordination and identification of common problems
Selected Answer:
Upward
Question 47
0 out of 2 points
Incorrect Which of the following is one of the common reasons that police managers often have
trouble involving vision?
Selected Answer:
Their vision is shared by others.
Question 48
2 out of 2 points
Correct The "-pathy" in empathy means ________.
Selected Answer:
feeling what another person feels
Question 49
0 out of 2 points
Incorrect When a police agency is operating under the pressure of time, it will use ________
channels.
Selected Answer:
personal non-task-directed
Question 50
0 out of 2 points
Incorrect The first of six steps in making a decision is ________.
Selected Answer:
chance
Monday, September 7, 2020 1:37:10 PM EDT
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