Question 1
0 out of 1 points
Communication and trust are causally linked.
Selected
Answer:
Fals
e
Response
Feedback:
Look at the Four Main Reasons for Communication in
Chapter 4.
Question 2
1 out of 1 points
You don't have to be a police manager to be a police leader.
Selected
Answer:
Tru
e
Response
Feedback:
That is right. You can start being a leader today in what ever
capacity you are in.
Question 3
1 out of 1 points
Leaders convey their values to their staff by what they say and do.
Selected
Answer:
Tru
e
Response
Feedback:
To
easy!
Question 4
0 out of 1 points
Organizations face their most difficult problems in procedures with horizontal
communication.
Selected
Answer:
Fals
e
Response
Feedback:
Revisit Informal Communication discussed in
Chapter 4.
Question 5
1 out of 1 points
The first period in our value programming is socialization.
Selected
Answer:
Fals
e
Response
Feedback:
That's right! Imprinting/Parents occurs between birth and age 6 or 7. In
addition to physical behavior development, a tremendous amount of
mental development takes place during the imprinting period. The
early years of our childhood may be compared to the foundation and
frame of a building.
Question 6
1 out of 1 points
No community can control a police agency as well as the agency itself.
Selected
Answer:
Tru
e
Response
Feedback:
You got that
right!
Question 7
0 out of 1 points
Goal setting and change have little in common.
Selected
Answer:
Tru
e
Response
Feedback: Think about it. By definition, a goal requires two efforts: seeing the change
you want and then making it happen. Dreaming alone is just that—
dreaming—no change.
Question 8
1 out of 1 points
People are more committed to a vision statement solely developed by managers.
Selected
Answer:
Fals
e
Response
Feedback:
To easy! People want their say...maybe not necessarily their
way, but definitely people want their say.
Question 9
0 out of 1 points
Values tend to trigger our emotional intelligence.
Selected
Answer:
Fals
e
Response
Feedback:
Thing about what you read in Chapter 2. The vast majority of us give,
for example, the value of “fairness” a high rank. When seeing or
experiencing a wrongful personnel practice, our emotional intelligence
threshold is violated and we feel angry, depressed, threatened, or a
combination of all three.
Question 10
1 out of 1 points
"Win-win" is a victory for you over others.
Selected
Answer:
Fals
e
Response
Feedback:
Okay, good
call.
Question 11
1 out of 1 points
Intending to act morally and thus subscribing to ethical principles is known as
integrity.
Selected
Answer:
Fals
e
Response
Feedback:
That is right. Integrity = Behaving in a moral way and thus
manifesting ethical principles.
Question 12
0 out of 1 points
Thinking strategically is much easier than strategic planning.
Selected
Answer:
Tru
e
Response
Feedback:
Consider that we find in Chapter 3 that strategic thinking is the basis
for developing strategic plans and operational plans. It is a leadership
quality for making better choices about how to implement
departmental goals in the face of chronic and random changes.
Question 13
1 out of 1 points
Frequent e-mails and teleconferencing can substitute for face-to-face
communications.
Selected
Answer:
Fals
e
Response
Feedback:
You are absolutely right
here!
Question 14
1 out of 1 points
The term vision encompasses both values and mission.
Selected
Answer:
Tru
e
Response
Feedback:
Right
on!
Question 15
0 out of 1 points
A value serves to guide our attitudes.
Selected
Answer:
Fals
e
Response
Feedback:
See Chapter
2 Section 1.
Question 16
1 out of 1 points
What gets measured gets done.
Selected
Answer:
Tru
e
Response
Feedback:
That's a
fact!
Question 17
0 out of 1 points
A great vision can overcome its limitation of having a poor strategy.
Selected
Answer:
Tru
e
Question 18
1 out of 1 points
Strategic thinking is the basis for developing operational plans.
Selected
Answer:
Tru
e
Response
Feedback:
It certainly
is!
Question 19
1 out of 1 points
Our values are permanent and cannot be changed.
Selected
Answer:
Fals
e
Response
Feedback:
Yes! Our values, while enduring, can be changed. This transition can
occur in one of two ways. The first is a traumatic episode or significant
emotional event (SEE). The second revolves around major and
persistent dissatisfaction.
Question 20
1 out of 1 points
Feedback is essential to effective communication.
Selected
Answer:
Tru
e
Response
Feedback:
You got
it.
Question 21
1 out of 1 points
Metamessages are what we respond to most strongly in communication.
Selected
Answer:
Tru
e
Response
Feedback:
Good
call.
Question 22
0 out of 1 points
Strict use of formal communication channels will increase mutual trust.
Selected
Answer:
Tru
e
Response
Feedback:
Chapter 4 says that some managers consider formal communication
channels the best way to spread the word. Today, however, most police
leaders recognize informal and personal communications as the best
process for sending and receiving messages. Formal channels create
the need for informal ones
Question 23
0 out of 1 points
Our nonverbal communication accounts for less than 25 percent of the total
message.
Selected
Answer:
Tru
e
Response
Feedback:
According to Chapter 4 our nonverbal communication accounts for
more than 50 percent of the total message. Tone of voice—the way we
say things—makes up 35 percent of the message. The actual words we
say account for less than 10 percent of the total message.
Question 24
0 out of 1 points
Laws are needed to define maximum standards of conduct.
Selected
Answer:
Tru
e
Response
Feedback:
Recall from Chapter 2 that breaking the law and being unethical are
not synonymous. If you break the law, it is also unethical. However, a
police employee can be dishonest, break commitments, and be unfair
and unaccountable without breaking the law.
Question 25
1 out of 1 points
Snap decisions are frequently as good as decisions made after lengthy judgment.
Selected
Answer:
Tru
e
Response
Feedback:
That is
right!
Question 26
0 out of 2 points
Which is NOT one of seven reasons for making character-driven decisions?
Selected
Answer:
purpos
e
Response
Feedback:
See Chapter 1 Character Driven Decisions: Seven Reasons for
Making Them
Question 27
0 out of 2 points
When ________ is high, communication is easy, effortless, and accurate.
Selected
Answer:
pressur
e
Response
Feedback:
Reduce your communications and openness with a co‐worker, family
member, or friend, and see what occurs: Mutual trust is reduced.
Enhance communication, and the opposite happens: Mutual trust is
elevated—simple but true, and vitally important to the success of a
police agency
Question 28
2 out of 2 points
Which is a compelling reason to delegate a decision?
Selected
Answer:
empowerme
nt
Response
Feedback:
Grea
t!
Question 29
0 out of 2 points
Which is NOT one of our five intelligences?
Selected
Answer:
spiritu
al
Response
Feedback:
See Chapter 1 Five
Intelligences
Question 30
0 out of 2 points
One step in changing a value is ________.
Selected
Answer:
losing physical
strength
Response
Feedback:
In order to make significant psychological changes:
We must be deeply dissatisfied. Otherwise, why
change?
We must possess a lot of psychological and physical
energy. Few things are harder to break than old bonds, old
views, old prejudices, old convictions, old habits.
We must acquire an insight for redirecting the driving
dissatisfaction. Without this, the effort to change will be
random and pointless.
Question 31
0 out of 2 points
Which of the following is one of the common reasons that police managers often
have trouble involving vision?
Selected
Answer:
Their vision is shared by
others.
Response
Feedback:
See Chapter 3 Why Police Managers Get into Trouble
for review.
Question 32
0 out of 2 points
Which of the following is NOT a key metric applied while constructing or evaluating
an existing shared vision?
Selected
Answer:
principled decision
making
Response
Feedback:
Think about. See Recipe for Visions in
Chapter 3.
Question 33
0 out of 2 points
Which of the following statements is NOT true about values?
Selected
Answer:
Values serve as a map and
compass.
Response
Feedback:
See Chapter 2 What Values Provide Us. Value systems automatically
filter the way we view reality. When values act as filters, they operate
in degrees and shades of good/bad, right/wrong, normal/not normal, or
acceptance/ rejection; flee, fighter, freeze; joy/grief, and so on.
Question 34
0 out of 2 points
Which of the following is a fundamental characteristic police leaders must consider
when setting goals?
Selected
Answer:
Highly verbal leaders tend to set the
best goals.
Response
Feedback:
Chapter 3 says that a stated goal and a real goal may or may not be
identical. For example, a police agency proclaims a goal of “Equal
police service for all our community.” But in reality the deployment of
resources is based in favor of the business community.
Question 35
0 out of 2 points
________ is particularly important when the interaction has a strong emotional
component.
Selected
Answer:
Structured decision
making
Response
Feedback:
Okay, but let's think on what we find in Chapter 4 on
Artful Listening.
Question 36
0 out of 2 points
Which of the following is NOT a practical way to increase accountability?
Selected
Answer:
conducting annual community surveys on the vision/mission
statement
Response
Feedback:
Think about it and see the Chapter 3 section on
Accountablity.
Question 37
0 out of 2 points
A value is a(n) ________ belief that we have in a goal and the action we must take to
attain it.
Selected
Answer:
tempora
ry
Response
Feedback:
The key words in the above definition are enduring belief, goal, and
action. For a value to be in fact a value, all four words (or similar
concepts) must prevail. Having a goal/target alone is not a value;
taking action/means alone is not a value. Possessing an enduring
belief/faith alone won’t cut it.
Question 38
0 out of 2 points
Which, according to Marcus Buckingham, is the greatest critical need of humankind?
Selected
Answer:
securit
y
Response
Feedback:
In Chapter 3 we find that after your integrity, if you do nothing else as
a leader, be clear. Clarity reduces our anxiety about our incoming
future. An effective leader doesn't have to be passionate, charming,
brilliant, or highly verbal, but you must be clear.
Question 39
2 out of 2 points
Which of the following is a component of a trustworthy character?
Selected
Answer:
integrit
y
Response
Feedback:
You got
it!
Question 40
2 out of 2 points
________ communication includes coordination and identification of common
problems
Selected
Answer:
Horizont
al
Response
Feedback:
You got
it.
Question 41
0 out of 2 points
Between a stimulus and a response to a needed decision, there is a ________.
Selected
Answer:
strate
gy
Response
Feedback:
If even a fraction of a second exists between stimulus and response,
that space provides us with the opportunity to reflect and then
choose the best response to any situation.
Question 42
2 out of 2 points
________ is communication from superior to subordinate officers about their
performance.
Selected
Answer:
Feedba
ck
Response
Feedback:
Feedback for
sure!
Question 43
0 out of 2 points
"SEE" stands for ________.
Selected
Answer:
significant environmental
event
Response
Feedback:
The common denominator of significant emotional event is a challenge
and a disruption of our present behavior patterns and beliefs. In job
situations and family relationship, such challenges might be created
artificially (e.g., being fired or promoted), but SEEs are more likely to
occur in an unplanned or undirected manner (e.g., being seriously
injured or winning an athletic contest).
Question 44
0 out of 2 points
Linguistics or metamessages is the study of how to prevent our normal ways of
speaking from causing ________.
Selected
Answer:
[None
Given]
Response
Feedback:
Okay, but think about what was said in the section on Kinds of
Messages in Chapter 4 on the subject.
Question 45
0 out of 2 points
What are the two methods of building a vision statement?
Selected
Answer:
goal-focused and tactic-
focused
Response
Feedback:
See Chapter 3 Vision Approaches and
review.
Question 46
2 out of 2 points
________ require the capacity to evaluate incomplete or confusing facts and
anticipate likely consequences under all kinds of pressure.
Selected
Answer:
Ethical
decisions
Response
Feedback:
Good
call.
Question 47
2 out of 2 points
Creating a vision statement without ________ is fruitless.
Selected
Answer:
shared
ownership
Response
Feedback:
You got
it!
Question 48
2 out of 2 points
The "-pathy" in empathy means ________.
Selected
Answer:
feeling what another person
feels
Response
Feedback:
Nice
call.
Question 49
0 out of 2 points
Which is a component of a trustworthy competency?
Selected
Answer:
intelligen
ce
Response
Feedback:
See Chapter 1 Character and
Competency
Question 50
2 out of 2 points
Community-Oriented Policing and Problem Solving (COPPS) is best identified as
________.
Selected
Answer:
value-oriented
policing
Response
Feedback:
Yes
!
Saturday, May 28, 2022 11:46:33 PM EDT
