Running head: ANNOTATED BIBLIOGRAPHY 1
Integrative Learning Project - Annotated Bibliography
Dr. Johnathan Wilson
BUSI 650-C01
Lee Troope
Liberty University
October 13, 2019
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Integrative Learning Project – Annotated Bibliography
Bhattacharya, A., Mohapatra, P., Dey, P. K., Brady, M., & Tiwari, M. K. (2014). Green supply
chain performance measurement using fuzzy ANP-based balanced scorecard: A
collaborative decision-making approach. Production Planning & Control, 25(8), 698-
714. Retrieved from https://doi-org.ezproxy.liberty.edu/10.1080/09537287.2013.798088
The authors in this paper explore the British carpet industry sustainable manufacturing
goal that includes a green element in the production planning processes using a green
balanced scorecard. The company under evaluation attempts to meet the stringent
standards of the Carpet and Rug Institute Green Label Plus program that contributes to a
healthy indoor environment. This case study of the manufacturing industry uses a green
balanced scorecard to make consistent, timely, and accurate data flow information from
cross-functional areas of the business to design a collaborative decision-making
approach. A focus group within the manufacturing company considers decision-making
support of green supply chain items for purchase. The results of this study suggests that
collaborative-decision making assisted in identifying items to purchase across the supply
chain to assist in control measures for management.
Cherrafi, A., Elfezazi, S., Chiarini, A., Mokhlis, A., & Benhida, K. (2016). The integration of
lean manufacturing, Six Sigma and sustainability: A literature review and future research
directions for developing a specific model. Journal of Cleaner Production, 139, 828-846.
doi:10.1016/j.jclepro.2016.08.101
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The authors in this paper highlight the integration of the following concepts, which are
sustainability, lean manufacturing, and Six Sigma. The design methodology of this paper
centers around conducting systematic literature, such as, books and peer-reviewed journal
articles that evaluate recent developments in the management concepts of sustainability,
lean manufacturing and Six Sigma, present-day gaps, and imminent viewpoints of each.
The books and peer-reviewed journal articles selected by the authors focus on search
words, such as, Six Sigma, lean sustainable manufacturing, sustainability, lean
manufacturing, and pollution prevention to develop their theory for this paper published
from 1990 through 2015. The authors observe the similarities between the three
management concepts and the potential conflicts and shortcomings. The research
suggests that each management concept requires leadership and employee involvement
for successful integration.
Cooper, D. J., Ezzamel, M., & Qu, S. Q. (2017). Popularizing a management accounting idea:
The case of the balance scorecard. Contemporary Accounting Research, 34(2), 991-1025.
doi:10.111/1911-3846.12299
The authors in this paper explore how the balance scorecard that is a general management
practice receives utilization as a management accounting technique. The authors
conducted interviews with individual responsible for maintain the balance scorecard and
attended training workshops to gain valuable insight into the balance scorecard. The
central idea of this paper seeks to understand how accounting techniques are developed
and applied in a global management environment. The authors analyze the stabilization,
translations, and trials of the balance scorecard using actor network theory to
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conceptualized management techniques and ideas as they relate to socio-technical
objects. The results of this paper highlight different aspects of the emergence of the
balance scorecard as an innovative concept throughout the world.
Cossio-Silva, F. J., Revilla-Camacho, M. A., Vega-Vazquez, M., & Palacious-Florencio, B.
(2016). Value co-creation and customer loyalty. Journal of Business Research, 69(5),
1621-1625. doi:10.1016/j.jbusres.2015.10.028
This article examines the relationship between customer loyalty and an organization
ability to add value creation to its products or services. The authors suggest that customer
loyalty is a valuable intangible asset to any organization, because of the customer’s
attitudinal and behavioral characteristics to the organization’s value creation it adds to
their products or services. The article suggests that numerous research studies or
investigations relate customer loyalty to perceived value, satisfaction, and quality of an
organization’s product or service. The authors make the point that from a managerial
viewpoint, customer loyalty influences an organizations ability to be successful and
competitive.
Garza-Reyes, J. (2015). Green lean and the need for Six Sigma. International Journal of Lean
Six Sigma, 6(3), 226-248. Retrieved from https://doi-
org.ezproxy.liberty.edu/10.1108/IJLSS-04-2014-0010
The author in this literature review paper discusses the compatibility of green lean and
Six Sigma concepts; and how Six Sigma DMAIC methodology can improve the
effectiveness of green lean initiatives. The green lean approach is a strategic approach to
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help organizations prioritize environmental sustainability. The design approach to this
paper uses a systematic literature review to identify key elements of green lean and Six
Sigma along with their likenesses. The information gathered in this literature review will
allow scholars the opportunity of developing more knowledge and understanding on how
to deploy green and operational initiative strategies at the same time. The estimated value
from this research lies in the potential benefits of integrating green lean and Six Sigma.
Krueger, D., Parast, M. M., & Adams, S. (2014). Six Sigma implementation: A qualitative case
study using grounded theory. Production Planning & Control, 25(10), 873-889.
doi:10.1080/09537287.2013.771414
The authors in this case study explore the process of implementing Six Sigma in a
manufacturing plant. This study uses a qualitative analysis of the Six Sigma methodology
as a purpose for implementing the process in the manufacturing plant. The study collects
qualitative data from conducting in-depth interviews with employees and uses this data to
identify the areas of concerns within the manufacturing plant along with the relationship
between these concerns. The results of this study identify that executive leadership buy-in
and effective project selection play a major role in the implementation of Six Sigma in a
manufacturing plant. In addition, the study suggests that management initiatives are vital
as well to the successful implementation of Six Sigma projects for continuous
improvement. Successful implementation of Six Sigma leads to advanced levels of
customer satisfaction and focus.
Leppaniemi, M., Karjaluoto, H., & Saarijarvi, H. (2017). Customer perceived value, satisfaction,
and loyalty: The role of willingness to share information. The International Review of
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Retail, Distribution and Consumer Research, 27(2), 164-188.
doi:10.1080/09593969.2016.1251482
The authors in this research paper discuss the relationship between companies and their
customers regarding information about the companies’ products or services offered to the
customers and the customer’s level of satisfaction, perceived value, and personal loyalty.
The authors suggest that a customer willingness to share this information depends on
trust and privacy apprehensions. The study uses surveys from two retailing groups do-it-
yourself (DIY) and grocery stores. The two groups present some differences as to a
customer willingness to share information, but each group confirms that the willingness
to share information is important to achieving brand loyalty with a company. Therefore,
customers’ willingness to share information in driving loyalty and its relationship with
perceived value and satisfaction in a retailing is a reality for companies’ competitiveness
Leroi-Werelds, S., Streukens, S., Brady, M. K., & Swinnen, G. (2014). Assessing the value of
commonly used methods for measuring customer value: a multi-setting empirical study.
Journal of the Academy of Marketing Science, 42(4), 430-451. doi:10.1007/s11747-013-
0363-4
This study examines four methods for measuring customer value and the predictive
ability of these different methods on such variables as repurchase intention, word of
mouth, and customer satisfaction. The authors suggest that in today’s business
environment exists extreme competition, which customer values are more demanding and
an organization’s ability to assess and understand these customer values is critical for
success. The study also suggests that customer value is a personal characteristic perceived
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by the individual customer. These four methods receive comparison on their action ability
and practicality concerning costs and benefits, which allows an organization to choose the
optimal customer value measurement method for competitiveness in a global business
environment.
Perkins, M., Grey, A., & Remmers, H. (2014). What do we really mean by "Balanced
Scorecard"? International Journal of Productivity and Performance Management, 63(2),
148-169. doi:10.1108/IJPPM-11-2012-0127
In this literature review, the authors discuss the development of the balance scorecard
concept and its original aim to provide managers with comprehensive data about their
organization’s business financial and non-financial quickly. The authors specifically
narrow down the different iterations of the balance scorecard in order to evaluate
implementation of the concept. In addition, determine whether the concept actually
benefits an organization by increasing efficiency and profits. The authors discovered
during their research that there is primarily three major generations of the balance
scorecard. The first generation balanced scorecards (BSC 1.0) highlights the need for
manager to link all four perspectives of the scorecard together (customer, internal
business, innovation and learning, and financial). Within the same generation, BSC 1.01,
1.1, and 1.2 highlights the need for managers to focus more on using the balance
scorecard as a strategic tool to measure performance. BSC 2.0 begins the evolution of the
next generation focusing on the introduction of the strategy map. The last generation of
balance scorecard BSC 3.0 defines a new key concept “destination statement” that
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describes what an organization expects to look like in the future. In conclusion, the
balance scorecard evolution has went from simple to complex performance management.
Razmdoost, K., Dimitriu, R., & Macdonald, E. K. (2015). The effect of overconfidence and
underconfidence on consumer value. Psychology & Marketing, 32(4), 392-407.
doi:10.1002/mar.20787
The authors in this paper examine and investigate an organizations knowledge of
customer perceived values of their products or services and how overconfidence and
under confidence results in marketing miscalculations. Although promotional strategies
utilization persuades consumers buying habits, these strategies lead to possible inaccurate
product or service knowledge. The authors distinctly suggest the knowledge of
overconfidence and under confidence of consumer value receive different consumption
consequences. This study by the authors consist of a one on under confidence resulting in
a single negative effect on play and the second study on overconfidence resulting in two
negative effects of aesthetics and excellence. Overall, the research concludes that
overconfidence and under confidence lead to a lower perception on some aspects of
customer value.
Shafiee, M., Lotfi, F. H., & Saleh, H. (2014). Supply chain performance evaluation with data
envelopment analysis and balanced scorecard approach. Applied Mathematical
Modelling, 38(21-22), 5092-5112. doi:10.1016/j.apm.2014.03.023
The authors of this paper discuss performance evaluation of an organization's supply
chain based on the balance scorecard because of its ability to demonstrate the cause and
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effect relationship between strategies and processes. The authors applied the data
envelopment analyses model to calculate the efficiency score of a supply chain
performance as a method in this paper. The data envelopment analysis is a linear
programming based methodology that can evaluate decision making unit's qualitatively
and quantitatively in order to calculate multiple inputs and outputs. The study analyzes 22
supply chains of Iranian food industries using 258 questionnaires to determine their
efficiency metrics. In conclusion, the data envelopment analysis concludes that managers
emphasize learning growth less than normal and their primary focus is on the customers.
Sin, A. B., Zailani, S., Iranmanesh, M., & Ramayah, T. (2015). Structural equation modelling on
knowledge creation in Six Sigma DMAIC project and its impact on organizational
performance. International Journal of Production Economics, 168, 105-117.
doi:10.1016/j.ijpe.2015.06.007
The authors in the paper discuss how the Six Sigma DMAIC method leads to
improvement in an organization performance and the fact that these two still need clear
explanation and developing. The authors further explore the elements of each process that
make their process and attempt to understand their interaction. The study suggests that
knowledge-based theory is a strategic resource that firms use to develop sustained
competitive capability. The article focuses on gaining an understanding of the effect of
internalization, socialization, and externalization processes of knowledge acquired from
previous successful Six Sigma projects. The author’s research methodology includes
collecting and analyzing information gathered using the survey method with a Likert
scale of 364 participants. The results suggest that internalization, socialization, and
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externalization as knowledge creation processes have a positive effect on knowledge. In
addition, a significant relationship exists between socialization and knowledge in Six
Sigma DMAIC project studies.
Wu, W., & Liao, Y. (2014). A balanced scorecard envelopment approach to assess airlines'
performance. Industrial Management & Data Systems, 114(1), 123-143.
doi:10.1108/IMDS-03-2013-0135
In this literature review, the authors use data envelopment analysis along with the balance
scorecard to evaluate the operational efficiency of a highly competitive global air
transport industry. The literature review utilizes 38 major airlines from all over the world
to develop a model to assess their relative performance. The data envelopment analysis
implements two variables leading and lagging by showing how each influence and relate
to the other. The authors presents information on efficiency frontiers, benchmarking, and
output and input slack along with the seven leading variable and four lagging variables
chosen. There were four major characteristics, such as, region, employee size, fleet size,
and number passenger use to make similar comparison between the airlines. The results
of the study suggest that airlines with excellent performance in the efficient frontiers
perform better in energy, capital, and other operating costs.
Zauner, A., Koller, M., & Hatak, I. (2015). Customer perceived value - conceptualization and
avenues for future research. Cogent Psychology, 2(1).
doi:10.1080/23311908.2015.1061782
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The research in this literature review contributes to the concept of customer perceived
value as a key source for a business to obtain a competitive advantage in the context or
relationship marketing, management, and business models as avenues to further future
research. The authors suggest that further research needs conducting on consumer
purchasing, decision making, and behavior to assist in understanding the fundamentals of
customer perceived value. The authors believe that past research on customer perceived
values fail comprehensively to discuss three major issue dimensionality, level of
abstraction, and model taxonomy. Therefore, this is the major focus of this paper to
determine what is the current predominant understanding of the dimensionality,
abstraction, and model taxonomy of customer perceived value.
Zhang, M., Wang, W., Goh, T. N., & He, Z. (2015). Comprehensive Six Sigma application: A
case study. Production Planning & Control, 26(3), 219-234.
doi:10.1080/09537287.2014.891058
The authors in this case-oriented study examine the importance of Six Sigma as it relates
to managing the world’s largest cold rolling mill located in China. The cold rolling
process determines the hardness and other material properties of the finished product
(metal sheet). This case-oriented study employs the expertise of Six Sigma Black Belts to
lead this project for improving the cold rolling capability of the mill in order to acquire
the proper thickness requirements of the metal sheet by applying the DMAIC (define,
measure, analyze, improve, and control) principles of Six Sigma. The results of this case-
oriented study implementing the Six Sigma methodology led the company achieve
significant financial savings that assured greater profitability.
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