You will be required to write a thread of at least 500 words on the topic, containing 4 distinct sections:
Key Term/Concept Definition, Summary, Discussion, and Reference. The post will contain the following
information in the following format, using the headers so that you ensure that all aspects of the
assignment are completed as required. Threads must include at least 3 scholarly references.
1.
1. Definition: Give a brief definition of the key term/concept followed by the APA
reference for the term; this does not count in the 500-word requirement.
2. Summary: Give a brief summary of the selected article. Be sure to identify the article
title as well as the author of the article and their credentials.
3. Discussion: Give a brief discussion of how the article relates to the selected chapter
key term/concept. This gives you the opportunity to add value to the discussion by
sharing your experiences, thoughts, and opinions. Draw your peers into discussion of
topics by asking questions. This is the most important part of the post.
********The key term/concept you will write about is Building Trust. I have attached the textbook
section about building trust and I also attached the selected article you will be writing about.
******
Journal of Service Science and Management, 2018, , 11 278-296
http://www.scirp.org/journal/jssm
ISSN Online: 1940-9907
ISSN Print: 1940-9893
An Empirical Analysis of Communication on
Trust Building in Virtual Teams
Makoto Shinnishi1, Kunihiko Higa2
1Graduate School of Innovation Management, Tokyo Institute of Technology, Tokyo, Japan
2Department of Social and Human Sciences, Tokyo Institute of Technology, Tokyo, Japan
Abstract
This
research aims to analyze the communication on trust building in virtual
teams. Ten teams consisting of three workers (an editor, a designer, and a
coder) were asked to create a sample web page in one week. All workers were
in remote environment and a text-
only communication tool was provided to
all teams. In addition, five teams could use a non-
text communication tool
through which one can see other member’s situation with a web camera image
and a short text message. All communication logs were collected an
d classified
into three types: formal communication, informal communication, and
awareness communication. All participated workers answered the questio
n-
naire about trust before and after the task was completed. The analysis results
based on the questionnai
re and communication log data are discussed at the
end. The result shows the use of non-
text communication tool did not affect
trust building; however, amount of awareness communication affected trust
building. Log-in to the communication system at the sam
e time also affected
trust building. The findings of this study showed the tendency of awareness
communication helping team building trust in the remote environment.
Keywords
Communication, Trust Building, Virtual Team, Crowd Sourcing
1. Introduction
1.1. Background
Working online has been increasing with the advancement of information and
communication technology (ICT). There is a prediction that one in three people
will be hired online by 2020 [1]. Worker style is changing by this situation so
that workers process the work as a team without face-to-face meetings (off line).
How to cite this paper
How to cite this paper
How to cite this paper
How to cite this paperHow to cite this paper:
:
:
: :
Shinnishi, M.
