Homework: Management Function of Control Simulation Assignment
Hi Joseph Zorchenko. Thanks for joining Amanda and me today. We
wanted to take a moment and discuss our on-time performance figures
from last year.
Yes, it seems like it was another rough year and I've heard from our
finance department that revenue continues to be on the decline as a
result.
Hi Li and Amanda. Yes, I have heard the same thing. I got our figures this
morning actually. Let's take a look.
Based on the chart, which step in the control process is being
conducted?
Compare performance to standards
Good choice! When managers are measuring actual vs. intended
performance, they are at the compare performance vs. standards stage
of the control process. Here, the managers are looking at what the on-
time performance goals were and comparing that with what actually
happened during the year.
Wow, these numbers are quite interesting. What do you think Joseph
Zorchenko, should corrective action be taken?
Yes
I agree!
Joseph Zorchenko, what reports would we need in order to make an
informed decision on what corrective action needs to be taken?
Crew, Maintenance, Ramp/Baggage, and Gate Delay Reports
Good call! These reports will give us information on flight operations so
we can figure out if there is a hiccup somewhere.
I actually have access to those reports now. Let's take a look. Are there
any which look problematic to you? [Compare the Charts being
displayed on the right in the materials area]
Maintenance Report
I agree. Look at how the rate of maintenance delays has increased
between both years!
What should we do now?
Check aircraft age and correlate with maintenance delays
Great idea. Let's take a look...
Interesting data! What do you think we should do now, Joseph
Zorchenko?
Replace our aging fleet as quickly as possible
I agree. Let's make that happen!
The airline upgrades its fleet and the managers meet to again evaluate
on-time performance figures a year later...
Alright team, let's take another look at on-time performance...
Wow, what an improvement! Great decision making, Joseph Zorchenko.
Yes, we seem to have the problem under control now. Great job!
